Benjamin Ohlms
Arlington,Texas
Summary
Dynamic professional with a proven track record at the Department of Homeland Security, excelling in customer service and risk assessment. Adept at multitasking and problem-solving, I effectively coordinated responses to security threats while ensuring compliance with operational guidelines. Recognized for enhancing team collaboration and improving passenger experiences in high-pressure environments. Vigilant professional in security screening, known for unparalleled productivity and efficiency in task completion. Possess specialized skills in threat detection, operational compliance, and advanced imaging technology. Excel in critical thinking, communication, and problem-solving to ensure safety and security standards are surpassed.
Overview
6
6
years of professional experience
Work History
Transportation Security Officer
Department of Homeland Security
Dallas, TX
03.2022 - Current
- Provided excellent customer service in a fast-paced environment.
- Interacted professionally with co-workers, supervisors, travelers, vendors, and other stakeholders at the airport facility.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Communicated and coordinated responses to suspicious activities.
- Assisted passengers with disabilities in walking through screening checkpoints.
- Participated in regular drills designed to test preparedness levels for potential threats.
- Adhered to established operational guidelines and procedures for conducting searches.
- Responded quickly in emergency situations by utilizing appropriate safety protocols.
- Communicated effectively with team members while performing duties under pressure.
- Utilized problem solving skills to deescalate difficult customer service encounters.
Line Cook Supervisor
Chophouse burgers
Dallas, TX
08.2020 - 03.2022
- Developed menu item pricing based on cost of ingredients and labor costs associated with each dish.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Followed proper food handling methods and maintained correct temperature of food products.
- Cooked multiple orders simultaneously during busy periods.
- Prepared workstations with ingredients and tools to increase efficiency.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
Assistant Bakery Manager
Weise
Stanford, VA
02.2019 - 08.2020
- Analyzed sales trends to assist with forecasting future demand.
- Oversaw inventory management, including ordering supplies and managing stock levels to meet production needs.
- Assisted with creating promotional displays that highlight featured items from the bakery.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Coordinated bakery production schedule to efficiently meet customer demands and special orders.
- Coordinated work of sales and processing employees, handling large quantity of orders per day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Revamped bakery menus by suggesting new regular and seasonal product offerings.
- Collaborated with other managers and team leaders to align bakery operations with overall business objectives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised staff members to ensure efficient operations in the bakery department.
Education
High School Diploma -
Timberland High
Wentzville, MO05-2018
Skills
- Customer service
- Communication skills
- Time management
- Attention to detail
- Operational guidelines
- Public interaction
- Problem solving
- Team collaboration
- Risk assessment
- Conflict resolution
- Regulatory compliance
- Task prioritization
- Multitasking Abilities
Timeline
Transportation Security Officer
Department of Homeland Security
03.2022 - Current
Line Cook Supervisor
Chophouse burgers
08.2020 - 03.2022
Assistant Bakery Manager
Weise
02.2019 - 08.2020
High School Diploma -
Timberland High
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