Benjamin Pardee
Rock Hill,SC
Summary
Dynamic Assistant Manager at Victra Wireless with a proven track record in employee training and cash handling. Enhanced customer satisfaction through effective conflict resolution and visual merchandising strategies, driving repeat business. Recognized for fostering teamwork and achieving operational excellence while maintaining safety compliance in a fast-paced retail environment.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Victra Wireless
Fort Mill, SC
09.2018 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Meat Cutter
Sam's Club
Rock Hill, SC
02.2017 - 08.2018
- Cut meats to customer specifications and answered questions about specialty products.
- Followed all food safety regulations to maintain a safe work environment for both employees and customers.
- Maintained a clean and organized workspace for maximum productivity and safety.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Adhere to safety and cleanliness standards and maintained equipment.
- Assisted customers with selecting the best cuts of meat for their desired recipes, resulting in satisfied clients.
- Enhanced meat product quality by implementing proper cutting techniques and adhering to sanitation standards.
- Exhibited excellent communication skills when addressing customer inquiries or concerns promptly, resulting in repeat business.
- Trained new employees on proper techniques, company policies, equipment usage, ensuring consistent product quality across the team.
Chef Manager
American Food & Vending Corp.
New Hartford, NY
12.2015 - 04.2016
- Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Implemented strict adherence to food safety regulations, ensuring the consistent delivery of safe and delicious meals.
- Continuously updated knowledge of industry trends and incorporated innovative concepts into menu offerings, keeping clients engaged over time.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Introduced creative specials that catered to customer preferences, contributing to an increase in repeat business.
- Consistently met budgetary goals by carefully monitoring expenses and adjusting menu pricing as needed.
Sous Chef
Turning Stone Resort and Casino
Oneida, NY
02.2011 - 12.2015
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Planned and directed high-volume food preparation in fast-paced environment.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
- Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
- Played a key role in achieving positive health inspection results by maintaining strict compliance with all relevant guidelines and regulations throughout daily operations.
- Mentored junior kitchen staff, fostering a collaborative work environment that improved overall team performance.
- Increased kitchen productivity by optimizing workflow processes and delegating tasks appropriately within the team.
- Ensured consistent quality control of all dishes leaving the kitchen, resulting in a reputation for excellence among patrons.
- Participated in menu planning meetings, offering creative input that led to new signature dishes garnering rave reviews from guests.
- Boosted customer satisfaction ratings by consistently delivering high-quality dishes and maintaining strict adherence to food safety standards.
Education
General -
Adirondack Central
Boonville, NY06.2000
Skills
- Employee training
- Cash handling
- Inventory management
- Visual merchandising
- Customer service
- Team building
- Performance evaluation
- Conflict resolution
- Recruiting staff
- Safety compliance
- Time management
- Money handling
- Team leadership
Timeline
Assistant Manager
Victra Wireless
09.2018 - Current
Meat Cutter
Sam's Club
02.2017 - 08.2018
Chef Manager
American Food & Vending Corp.
12.2015 - 04.2016
Sous Chef
Turning Stone Resort and Casino
02.2011 - 12.2015
General -
Adirondack Central