Benjamin Stoltz
Spring,TX
Summary
Proven leader in team management and customer service excellence at Iza Robata, adept at personnel training and complaint resolution. Enhanced customer loyalty and sales through strategic upselling and relationship building. Skilled in verbal communication and meticulous in financial transactions, ensuring both customer satisfaction and security.
Overview
1
1
year of professional experience
Work History
Server Supervisor
Iza Robata
01.2023 - 01.2024
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
- Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
Education
High School Diploma -
Klein Cain High School
Spring, TX05.2024
Skills
- Team Management
- Verbal and written communication
- Customer Service Management
- Complaint Handling
- Assignment Delegation
- Personnel Training
Timeline
Server Supervisor
Iza Robata
01.2023 - 01.2024
High School Diploma -
Klein Cain High School
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