Benjamin Wishall
Bloomington,IL
Summary
Proven leader in driving sales and enhancing customer satisfaction at T-Mobile. Adept at employee development and operations management. Excelled in building high-performing teams, achieving consistent top level performance. Skilled in data analysis and effective communication, consistently outperforming objectives through strategic planning and problem-solving.
Overview
6
6
years of professional experience
Work History
Account Executive
T-Mobile
09.2023 - Current
- Strengthened customer relationships with proactive approach to managing needs.
- Collaborated with and helped train retail stores to generate leads and win together.
- Created territory plan to know areas to target based on population density and network strength.
- Qualified leads, built relationships and executed sales strategies to drive new business.
Total Experience Champion
T-Mobile
01.2023 - 09.2023
- Group of high performers brought together to address pain points and increase overall customer satisfaction throughout the company.
- Drive company initiatives and ensure a quick ramp up with local personnel.
- Bridge the gap between Retail, Care, and Networking teams
Retail Training Store Manager
T-Mobile
11.2022 - 09.2023
- Experienced Retail Training Store Manager that's highly proficient in training, coaching,
and developing retail managers and employees - Expert in managing stores to maximize profitability while maintaining operations and efficiency.
- Proven record of success in increasing sales and customer satisfaction.
- Worked with all COR stores in the market to train and share best practices.
Retail Store Manager
T-Mobile
01.2019 - 11.2022
- Build, manage, and develop a sales team comprised of 12 personnel, provide coaching and mentorship, conduct performance evaluations, and establish an inclusive work culture.
- Manage all levels of the business including but not limited to operations, staffing, and scheduling.
- Performed at no less then top 40% of the company but normally in the top 20%.
Education
Associate of Science - Business
Pima Community College
Tucson, AZ05.2015
Leading Multiple Stores
T-Mobile11.2022
Skills
- Employee Development
- Excellent Multi-Tasking
- Time Management
- Sales and Marketing
- Data Analysis
- Problem Solving
- Delegation
- Effective Communicator
- Operations Expert
Accomplishments
Sprintacular
Sprint | April 2019
Winners Circle
T-mobile | December 2021
Timeline
Account Executive
T-Mobile
09.2023 - Current
Total Experience Champion
T-Mobile
01.2023 - 09.2023
Retail Training Store Manager
T-Mobile
11.2022 - 09.2023
Retail Store Manager
T-Mobile
01.2019 - 11.2022
Associate of Science - Business
Pima Community College
Leading Multiple Stores
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