Benny Ndayisaba
LSG Sky Chefs
Gresham,OR
6
years of professional experience
Adept at managing high-stress situations, I enhanced operational efficiency at LSG Sky Chefs by training dispatchers and optimizing delivery routes. Leveraging skills in data entry and customer service, I consistently exceeded productivity targets, contributing to improved service coordination and customer satisfaction. My approach combines meticulous organizational abilities with a commitment to achieving tangible results.
Work History
Dispatcher
6 Years 9 Months- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 26 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Order Selector
5 Months- Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
- Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
- Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
- Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
- Ensured proper inventory management through consistent communication with supervisors and warehouse team members.
Fulfillment Clerk
3 Months- Enhanced warehouse efficiency by organizing inventory, maintaining accurate records, and implementing a streamlined system for locating items.
- Improved order accuracy by meticulously verifying product information and cross-referencing with packing slips.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Reduced fulfillment errors with thorough quality checks before packaging and shipping products.
- Contributed to achieving company-wide goals by consistently meeting or exceeding individual performance targets for order accuracy and productivity.
Delivery Driver
5 Months- Delivered orders to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
High School Diploma
Skills
Data Entry
Dispatch software
Routing orders
Customer Service
Organizational Skills
Dispatching procedures
Maintaining call metrics
Service Coordination
Hobbies: motorcycles
I own 2 motorcycles, I enjoy riding them and doing maintenance on them.
Timeline
Dispatcher
LSG Sky Chefs
01.2020 - CurrentRead More
Fulfillment Clerk
Amazon
08.2019 - 11.2019Read More
Order Selector
Unified Grocers Incorporation (UNFI)
07.2019 - 12.2019Read More
Delivery Driver
Pizza Hut
02.2019 - 07.2019Read More
Mt. Hood Community College
Read More
Portland Adventist Academy
High School Diploma
Read More