Benny Ndayisaba
Gresham,OR
Summary
Adept at managing high-stress situations, I enhanced operational efficiency at LSG Sky Chefs by training dispatchers and optimizing delivery routes. Leveraging skills in data entry and customer service, I consistently exceeded productivity targets, contributing to improved service coordination and customer satisfaction. My approach combines meticulous organizational abilities with a commitment to achieving tangible results.
Overview
6
6
years of professional experience
Work History
Dispatcher
LSG Sky Chefs
01.2020 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 26 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Order Selector
Unified Grocers Incorporation (UNFI)
07.2019 - 12.2019
- Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
- Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
- Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
- Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
- Ensured proper inventory management through consistent communication with supervisors and warehouse team members.
Fulfillment Clerk
Amazon
08.2019 - 11.2019
- Enhanced warehouse efficiency by organizing inventory, maintaining accurate records, and implementing a streamlined system for locating items.
- Improved order accuracy by meticulously verifying product information and cross-referencing with packing slips.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Reduced fulfillment errors with thorough quality checks before packaging and shipping products.
- Contributed to achieving company-wide goals by consistently meeting or exceeding individual performance targets for order accuracy and productivity.
Delivery Driver
Pizza Hut
02.2019 - 07.2019
- Delivered orders to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
Mt. Hood Community College
Gresham, ORHigh School Diploma -
Portland Adventist Academy
Portland, OR06.2019
Skills
Data Entry
Dispatch software
Routing orders
Customer Service
Organizational Skills
Dispatching procedures
Maintaining call metrics
Service Coordination
Hobbies: motorcycles
I own 2 motorcycles, I enjoy riding them and doing maintenance on them.
Timeline
Dispatcher
LSG Sky Chefs
01.2020 - Current
Fulfillment Clerk
Amazon
08.2019 - 11.2019
Order Selector
Unified Grocers Incorporation (UNFI)
07.2019 - 12.2019
Delivery Driver
Pizza Hut
02.2019 - 07.2019
Mt. Hood Community College
High School Diploma -
Portland Adventist Academy
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