MARCUS BENSON
Afton,MN
Summary
Dedicated to driving operational efficiency and reducing costs, this strong leader and problem solver excels at streamlining operations. With a focus on promoting organizational efficiency, they leverage independent decision-making skills and sound judgment to make a positive impact on company success.
Overview
24
24
years of professional experience
Work History
Service Manager
Haferman Water Conditioning, Inc.
07.2022 - Current
- Managed a team of nine technicians, providing support and guidance for professional development.
- Increased team productivity with effective scheduling and resource allocation.
- Monitored service metrics, identifying trends for continuous process improvement initiatives.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Lloyd Team Liaison
Lloyd Security, Inc.
01.2019 - 07.2022
- Improved logistical processes by identifying vendor shortages and building relationships with secondary sources
- Trained new and tenured personnel on products, processes, and procedures resulting in efficiency improvements
- Provided ongoing customer training in 5 states in person and remotely via phone and web-based platforms
- Developed and distributed training materials for customers and provided ongoing technician training
- Managed commercial and residential installations
- Assisted with planning and developing large-scale projects with internal and external stakeholders.
Field Service Technician
Skidata
07.2017 - 01.2019
- Utilized computer-based and specialty tools to identify problems and to find resolutions for them
- Collaborated with Systems Engineers and other support personnel to resolve escalated issues.
Automotive Electrician
Rosenbauer Minnesota
11.2014 - 07.2017
- Trained new and tenured personnel on electrical systems and their installation
- Installed, tested, and diagnosed electrical systems and components.
Senior Firefinder Radar Operator/Military Police Team Leader
United States Army
05.2000 - 07.2014
- Served as the Operations and HR Supervisor, Team Leader, and Certified Trainer for over 200 personnel
- Trained security personnel for State Department escort missions and other high-profile missions
- Coached, counseled, and mentored subordinates to aid in their current and ongoing professional development.
Education
Doctor of Business Administration - Business Administration
Regent University
Virginia Beach, VA08.2028
Master of Business Administration -
Walden University
Minneapolis, MN05.2022
Bachelor of Science - Human Resources Management
Rasmussen University
Bloomington, MN06.2020
Skills
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
Nonprofitexperience
- Small Group Leader, Shepherd of The Valley Lutheran Church, Afton, MN, 02/2023, Present, Teach students from 8th grade to 12th grade in large and small group settings., Travel with students to mission locations inside and outside the US., Work with other leaders and staff to ensure programs are meeting the faith needs of students.
- President, Guardian Overwatch, Inc, Nationwide, 08/2015, Present, Manage staff of five to seven volunteers, Assist with project development and resource acquisition., Assist with budgeting, grant acquisition, recruitment, and retention.
Timeline
Service Manager
Haferman Water Conditioning, Inc.
07.2022 - Current
Lloyd Team Liaison
Lloyd Security, Inc.
01.2019 - 07.2022
Field Service Technician
Skidata
07.2017 - 01.2019
Automotive Electrician
Rosenbauer Minnesota
11.2014 - 07.2017
Senior Firefinder Radar Operator/Military Police Team Leader
United States Army
05.2000 - 07.2014
Doctor of Business Administration - Business Administration
Regent University
Master of Business Administration -
Walden University
Bachelor of Science - Human Resources Management
Rasmussen University
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