Summary
Overview
Work History
Education
Skills
Employmenthistory
Awards
Volunteer Experience
Timeline
Generic

Bentina Lockamy

Raleigh,NC

Summary

Detail-oriented and organized Property Manager effective at managing personnel, property, and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.

Overview

14
14
years of professional experience

Work History

Property Manager

Morgan Properties
08.2023 - 08.2024
  • Billing and invoicing
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Coordinated with legal counsel to resolve tenant disputes.

Assistant Property Manager

Morgan Properties
12.2022 - 08.2023
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
  • Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
  • Organized community events to foster positive relationships between tenants and build a sense of community within the property.

Leasing Professional

Morgan Properties
08.2019 - 05.2023
  • Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
  • Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Streamlined the leasing process for prospective residents, resulting in higher conversion rates.

Lead Direct Support Professional

PennReach
10.2018 - 10.2020
  • Led group activities that promoted social interaction, skill-building, and personal growth among clients while fostering a sense of community within the residential setting.
  • Improved overall quality of care by conducting regular assessments, updating care plans, and communicating with interdisciplinary teams.
  • Managed challenging behaviors effectively using approved crisis intervention techniques to maintain a safe environment for clients and staff members alike.
  • Developed strong relationships with clients'' families to foster trust, open communication, and continuity of care.
  • Supported clients in achieving personal goals with tailored assistance in daily living tasks such as hygiene, meal preparation, and household chores.
  • Provided reliable and timely transportation for clients to appointments, community events, and other essential engagements.
  • Collaborated closely with healthcare professionals to develop appropriate interventions for medical or psychiatric conditions affecting client wellbeing.

Assistant General Manager

Noodles and Company
01.2015 - 07.2016
  • Billing, invoicing, and inventory
  • Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Implemented cross-training initiatives among team members which increased flexibility in staffing and improved overall service delivery.
  • Streamlined operations by implementing efficient staff scheduling, reducing labor costs while maintaining service quality.
  • Managed financial responsibilities including budget development, cost control measures, and revenue tracking.
  • Established rapport with regular customers through personalized service experiences, encouraging loyalty visits and positive word-of-mouth referrals from satisfied guests.
  • Coordinated private events, working closely with clients to ensure their vision was executed flawlessly while maximizing profitability for the restaurant.
  • Completed inventory purchases and oversaw shipment processing.

Shift Leader

Noodles & Company
11.2013 - 01.2015
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enforced company policies and regulations with employees.

Shift Leader

Buffalo Wild Wings
04.2010 - 07.2012


  • Trained new employees and delegated daily tasks and responsibilities.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Education

Psychology

Brookdale Community College
Lincroft, New Jersey

Psychology

Fisk University
Nashville, TN

Skills

  • Property Management
  • Payment Collection
  • Property Inspections
  • Customer service-focused
  • Staff Management
  • Tenant relations
  • Exceptional oral and written communication skills
  • Leasing and sales
  • Administrative Support
  • Telephone and email etiquette
  • Strong Communication Skills
  • Relationship building and rapport

Employmenthistory

  • Noodles and Company
  • Champions Child Care
  • Latch Key: childcare for boro of Eatontown
  • Buffalo Wild Wings, Eatontown, NJ
  • Home Depot, Long Branch NJ
  • Underground Stations, Monmouth Mall, Eatontown, NJ
  • Brookdale Community College, Lincroft, NJ
  • Wendy’s, Eatontown, NJ
  • CarMax: The Best Used Car Dealership, Nashville, TN
  • Athlete’s Foot, Nashville, TN
  • ACME, Shrewsbury, NJ

Awards

  • Black Student Union
  • Alumni and former president of Asbury Park with CECCAL
  • Collation Scholarship
  • All-Freshman Basketball Player in college, Fisk University
  • Black Mass and Gospel Choir
  • Varsity Track and Basketball Player
  • Former DECA and FBLA member
  • 5yr Employment History Without Gap Award
  • PDP (Professional Development Program) 101
  • Employee of the Month Award
  • Member of NAACP, Long Branch, NJ

Volunteer Experience

  • Monmouth County Library Children’s Dept.
  • Affordable Housing Alliance
  • Community Service: Food Bank (TN)
  • Helped with campaigning
  • Vocation Bible School

Timeline

Property Manager

Morgan Properties
08.2023 - 08.2024

Assistant Property Manager

Morgan Properties
12.2022 - 08.2023

Leasing Professional

Morgan Properties
08.2019 - 05.2023

Lead Direct Support Professional

PennReach
10.2018 - 10.2020

Assistant General Manager

Noodles and Company
01.2015 - 07.2016

Shift Leader

Noodles & Company
11.2013 - 01.2015

Shift Leader

Buffalo Wild Wings
04.2010 - 07.2012

Psychology

Brookdale Community College

Psychology

Fisk University

Similar Profiles

CREATE PROFILE
Bentina Lockamy