Berguy Roberts
Columbus
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
HIMS & HERS
06.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Licensed Practical Nurse
Dominion Health Care Services
03.2021 - 06.2023
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Obtained patient vital signs and input/output measurements from inpatients.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
Customer Service Representative
Teleperformance USA
04.2019 - 09.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Nursing
Columbus State Community College
Columbus, OH08.2025
Associate of Science - Practical Nursing
Hondros College of Nursing
Westerville, OH03.2022
Skills
- Prescription Filling
- Drug Safety
- Drug Utilization Review
- Workflow Optimization
- Answering Customer Questions
- Patient Education and Counseling
- Confidentiality and HIPAA
- Patient Confidentiality
Timeline
Pharmacy Technician
HIMS & HERS
06.2023 - Current
Licensed Practical Nurse
Dominion Health Care Services
03.2021 - 06.2023
Customer Service Representative
Teleperformance USA
04.2019 - 09.2021
Bachelor of Science - Nursing
Columbus State Community College
Associate of Science - Practical Nursing
Hondros College of Nursing
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