Bernard Green
Brooklyn,NY
Summary
Dynamic and empathetic professional with a proven track record at citifield , adept in customer service and safety procedures. Excelling in conflict resolution and maintaining composure, I foster inclusivity and ensure safety, enhancing guest experiences. My strong work ethic and adaptability contribute to effective problem-solving and team collaboration.
Overview
16
16
years of professional experience
Work History
Concierge
Fifth Ave Condo Corp.
01.2013 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Responded to guest inquiries and complaints, resolving issues to maintain high service standards.
Security Officer
Citifield
06.2008 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises to keep property safe
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Team player mentality
- Maintaining Composure
- Safety Procedures
Timeline
Concierge
Fifth Ave Condo Corp.
01.2013 - Current
Security Officer
Citifield
06.2008 - Current
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