BERTINA T. JONES
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
11
11
years of professional experience
10
10
years of post-secondary education
Work History
General Manager
Uhaul Moving And Storage
Plano
07.2022 - Current
- Managed daily operations for moving and storage facilities, ensuring smooth workflow and service delivery.
- Oversaw customer service initiatives that improved client satisfaction and retention.
- Developed staff training programs to enhance operational efficiency and team performance.
- Ensured compliance with safety regulations across my location
Traffic Control Supervisor
Uhaul Moving And Storage
Lewisville
01.2020 - 07.2022
- Hire, mentor and lead a team of reservation specialists to support market distribution strategy
- Coordinate reservations and equipment based on customer needs and location
- Provide certainty to customer and Uhaul Staff in all areas through reservation process
- Work with analysts of Uhaul Corporation to increase gross revenue
Customer Care Representative
Uhaul Moving And Storage
Aubrey
03.2015 - 01.2020
- Assisted customers with rental inquiries and service requests for Ubox
- Transport local Ubox containers to customers
- Load and unload storage containers for delivery
- Operated flatbed truck for transporting goods to various locations
Education
Associate of Science -
Georgia Northwestern Technical College
Lafayette, GA 07.2005 - 01.2006
Logistics Specialist
United States Army
12.1989 - 05.1999
Skills
- Operational management
- Strategic planning
- Financial forecasting
- Budget analysis
- Customer relationship management
- Decision making
- Team leadership
- Staff training
- Safety compliance
- Problem solving
- Effective communication
Timeline
General Manager
Uhaul Moving And Storage
07.2022 - Current
Traffic Control Supervisor
Uhaul Moving And Storage
01.2020 - 07.2022
Customer Care Representative
Uhaul Moving And Storage
03.2015 - 01.2020
Associate of Science -
Georgia Northwestern Technical College
07.2005 - 01.2006
Logistics Specialist
United States Army
12.1989 - 05.1999