Bessy Hernandez
Houston
Summary
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
10
10
years of professional experience
Work History
Cashier Team Lead
Deliciosos Antojitos Hondurenos
Houston
11.2014 - 02.2025
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Maintained work area and kept cash drawer organized.
- Answered phone calls to assist customers with questions and orders.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Processed customer payments quickly and returned exact change and receipts.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Answered customer questions and provided store information.
- Welcomed customers, offering assistance to help find store items.
- Offered customers carry-out service at completion of transaction.
- Processed refunds and exchanges according to company policy.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Answered customers' questions and provided information on store procedures or policies.
- Developed strong working relationships with team members to foster collaboration.
- Greeted customers promptly and responded to questions.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Ensured compliance with all safety regulations while performing tasks.
Pharmacy Technician
College Park Pharmacy
Conroe
04.2016 - 10.2017
- Monitored prescription refill requests and communicated with patients regarding their status.
- Mixed pharmaceutical preparations according to written prescriptions.
- Operated cash registers to accept payments from customers.
- Restocked shelves with new supplies of medications as needed.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
Education
Some College (No Degree) - Pharmacy
Remington College
Houston, TX09-2016
High School Diploma -
Conore High School
Conroe, TX05-2010
Skills
- Cash handling
- Customer service
- Inventory management
- Point of sale systems
- Transaction processing
- Team leadership
- Record keeping
- Time management
- Adaptability
- Collaboration
- Product restocking
- Motivational skills
Languages
Spanish
Professional
Timeline
Pharmacy Technician
College Park Pharmacy
04.2016 - 10.2017
Cashier Team Lead
Deliciosos Antojitos Hondurenos
11.2014 - 02.2025
Some College (No Degree) - Pharmacy
Remington College
High School Diploma -
Conore High School