Beth Beall
Franklinton,USA
Summary
Customer Experience Manager with 14 years of management experience in service and retail industries. Achieved operational excellence through effective planning, goal-setting, and fostering a collaborative team environment. Focused on process optimization, inventory management, and effective communication to drive results and enhance customer satisfaction.
Overview
33
33
years of professional experience
Work History
Operations Assistant Store Manager
Home Depot
Slidell, LA
06.2024 - Current
- Coordinated daily operations to enhance workflow efficiency and maintain service quality.
- Trained new staff on operational procedures, fostering a culture of collaboration and support.
- Managed scheduling for team members, optimizing resource allocation and productivity across shifts.
- Managed day-to-day department operations with effective workflow coordination.
- Contributed to the development of operational procedures to improve efficiency and accuracy.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Specialty Assistant Store Manager
Home Depot
Slidell, LA
05.2023 - 06.2024
- Led team in achieving sales targets through effective training and development of staff.
- Implemented customer service initiatives that improved overall satisfaction scores and increased repeat business.
- Collaborated with cross-functional teams to execute promotional events, driving foot traffic and sales growth.
- Achieved monthly sales targets by motivating staff members to excel in their roles through recognition programs or incentives when appropriate.
Customer Experience Manager
Home Depot
Slidell, LA
02.2022 - 05.2023
- Led customer service initiatives to enhance overall satisfaction and loyalty.
- Analyzed customer feedback to implement process improvements and streamline operations.
- Collaborated with cross-functional teams to drive strategic projects focused on customer engagement.
- Established best practices for handling customer inquiries, resulting in improved resolution times.
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
Department Supervisor
Home Depot
Slidell, LA
07.2020 - 02.2022
- Supervised daily operations, ensuring compliance with safety protocols and company policies.
- Coordinated scheduling and workflow to enhance team efficiency during peak hours.
- Trained and mentored staff in product knowledge and customer service techniques.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Facilitated communication between departments to streamline processes and resolve issues promptly.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
ASSISTANT MANAGER
Walmart
Amite, LA
09.2017 - 08.2020
- Allocated resources daily to meet and exceed personal and company goals.
- Promoted a positive work environment to enhance employee production, retention, and customer experience.
- Daily analysis of store metrics to prioritize daily objectives for myself and my team members.
- Analyzed store metrics daily to prioritize objectives for myself and team members.
ASSISTANT MANAGER
McDonald's
01.1994 - 01.2001
- Leveraged restaurant metrics (sales, drive-through times, etc.) to strategically plan and manage nightly team operations, exceeding performance goals.
- Used critical thinking, in-the moment planning alterations, thorough training along with follow up and follow through to ensure the right team was in place for the success of the restaurant and the customer service that our customers expected.
- Engaged with diverse customer base, enhancing communication skills and fostering strong customer relationships.
- Applied critical thinking, adaptive planning, and thorough training with consistent follow-up to ensure effective team alignment with restaurant goals and customer service expectations.
Education
High School Diploma -
Walker High School
Walker, LA05-1993
Skills
- Hiring and training
- Delegating work
- Leadership
- Team building
- Time Management
- Multitasking Abilities
- Problem Solving
- Decision making
- Critical thinking
- Adaptability
- Work Ethic
Timeline
Operations Assistant Store Manager
Home Depot
06.2024 - Current
Specialty Assistant Store Manager
Home Depot
05.2023 - 06.2024
Customer Experience Manager
Home Depot
02.2022 - 05.2023
Department Supervisor
Home Depot
07.2020 - 02.2022
ASSISTANT MANAGER
Walmart
09.2017 - 08.2020
ASSISTANT MANAGER
McDonald's
01.1994 - 01.2001
High School Diploma -
Walker High School
CONTACT
- Email: beth051975@gmail.com
- Phone: 985 789 0991
- Address: 48273 Hwy 436 Franklinton, LA 70438