Summary
Overview
Work History
Education
Skills
Timeline
Generic

Beth Cretin

Mesa,AZ

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, notably at Nationwide Insurance. Skilled in cash management and exceptional customer service, demonstrating strong problem-solving abilities and teamwork. Achieved significant reductions in mail delivery errors through meticulous attention to detail and efficient sorting techniques.

Overview

33
33
years of professional experience

Work History

Merchandise Associate

Big Lots
09.2022 - 09.2024
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Senior Mail Processing Clerk

Nationwide Insurance
09.2007 - 09.2022
  • Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
  • Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
  • Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
  • Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
  • Coordinated with team members to manage heavy workloads, ensuring timely completion of all assigned tasks while maintaining high-quality standards.
  • Delivered consistent performance under pressure during peak mailing seasons, effectively managing increased volumes without compromising service quality or efficiency.

Sales Associate

AT&T
09.1991 - 09.2007
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Manually separated and packaged bills from printer and collator, followed any special instructions for mailing
  • Operated various types of equipment used for production of customers invoices and statements

Education

High School Diploma -

Westwood High School
Mesa, AZ

Skills

    Retail experience

    Store Organization

    Cash Management

    Exceptional Customer Service

    Flexible Schedule

    Stocking and Receiving

    Time Management

    Problem-solving skills

    Teamwork and Collaboration

    Reliable and punctual

    Package handling

    Handling and sorting mail

Timeline

Merchandise Associate

Big Lots
09.2022 - 09.2024

Senior Mail Processing Clerk

Nationwide Insurance
09.2007 - 09.2022

Sales Associate

AT&T
09.1991 - 09.2007

High School Diploma -

Westwood High School

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Beth Cretin