Beth Itzkowitz
Monroe,NY
Summary
Dynamic management professional with 38 years of diverse experience excelling in customer service and operational oversight. Expertise in restaurant supervision, cash handling, and effective communication drives exceptional customer experiences and enhances team performance. Proven ability to oversee daily operations while maintaining vendor relations and ensuring safety standards. Committed to fostering a positive atmosphere that encourages guest satisfaction and operational efficiency.
Overview
33
33
years of professional experience
Work History
Manager
Spring Street Deli
09.2021 - Current
- Customer relations
- Cash handling
- Billing
- Inventory/ordering
- Liaison between owners and vendors/maintenance workers
- Overseeing daily operations
Server
Empire Diner
04.2016 - Current
- Worked at a restaurant
- Handled 20+ tables daily
- Welcomed guests as they arrived
- Took food and drink orders
- Served meals
- Checked on guests frequently
- Cleared tables
- Managed cash, check, credit orders
- Maintained a clean work area
Server/Bartender
T.G.I Fridays
04.2003 - 04.2016
- Experience with fast-paced and high volume environments
- Worked dinner, lunch, and closing shift
- Provided friendly and exemplary customer service
- 5 years of experience bartending
- Performed barback duties
- Certified trainer and coach
- Performed as a shift supervisor
- Maintained safety standards
- Performed opening and closing duties
Customer Service Manager (CSM)
Walmart
01.1997 - 01.2003
- Customer Service Manager
- Department Manager
- Handled cash
- Oversaw scheduling
Office Manager
Hudson Valley Construction Management
05.1992 - 04.1997
- Accounts payable
- Accounts receivable
- Banking
- Customer relations
- Dealt with vendors, suppliers, subcontractors, project managers and homeowners
- Handled all billing and invoicing
Education
Bachelor's - Forensic Psychology
Southern New Hampshire University
10.2025
High school diploma or GED - undefined
Monroe Woodbury High School
06.1990
Skills
- Restaurant operations and management
- Point of sale systems
- Communication skills
- Customer service excellence
- Cash handling
- Food service expertise
- Time management
- Sales techniques
- Safety protocols
- Guest relations
- Microsoft Office proficiency
- QuickBooks accounting
- Shift management
- Bartending skills
- Serving experience
Timeline
Manager
Spring Street Deli
09.2021 - Current
Server
Empire Diner
04.2016 - Current
Server/Bartender
T.G.I Fridays
04.2003 - 04.2016
Customer Service Manager (CSM)
Walmart
01.1997 - 01.2003
Office Manager
Hudson Valley Construction Management
05.1992 - 04.1997
Bachelor's - Forensic Psychology
Southern New Hampshire University
High school diploma or GED - undefined
Monroe Woodbury High School