Beth Lowman
Cleveland,Tennessee
Summary
Proven Patient Service Representative and Testing Coordinator with a track record of enhancing patient satisfaction and improving product quality at Erlanger Health and Mohawk Industries.
Excelled in insurance verification and customer service, significantly boosting efficiency and patient trust. Skilled in electronic health records and adept at fostering positive relationships, demonstrating exceptional verbal communication and office administration capabilities.
Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating Paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.
Proficient in Epic.
Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 4 years of relevant work experience to your team. Dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
22
22
years of professional experience
Work History
Patient Service Representative
Erlanger Health
Chattanooga, TN
11.2020 - Current
- Assisted patients in filling out check-in and payment paperwork.
- Used Epic to schedule appointments.
- Verified insurance eligibility and coverage for patients.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Built and maintained positive working relationships with patients and staff.
- Took copayments and compiled daily financial records.
- Entered patient demographic and insurance data into electronic medical record system.
- Managed patient registration process, confirming data accuracy and completeness.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Handled customer service inquiries in person, via telephone and through email.
- Provides service for 10 busy specialty offices, including referrals.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Trained new staff on filing, phone etiquette and other office duties.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Engaged with patients to provide critical information.
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided excellent customer service to patients and medical staff.
- Facilitated communication between patients and various departments and staff.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used EPIC to schedule appointments.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Greeted and assisted patients with check-in procedures.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Resolved customer complaints using established follow-up procedures.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
Testing Coordinator
Mohawk Industries
Dalton, GA
02.2004 - 04.2018
- Manage testing environment to mitigate outside variables and increase accuracy.
- Drafted reports to detail findings from testing phases.
- Trained and developed new testing team members and provided continuous mentoring.
- Handled record-keeping for the Bath Rug Division, including federal results and testing. This included all major retailers.
- Contributed to quality control efforts and investigation of failed products.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Monitored product quality at all stages of production process.
- Utilized quality control software to track and analyze product data.
- Trained other workers in inspection and testing procedures.
- Provided feedback to production team regarding product quality.
- Weighed products prior to shipment to confirm accuracy.
- Examined products for imperfections and defects.
- Updated quality control records and reports.
- Followed safety protocols while handling hazardous materials.
- Sampled products to verify compliance with standards
- Followed standard operating procedures for inspections and tests.
- Operated and maintained testing equipment.
- Repaired faults, reassembled products, and completed additional tests.
- Investigated customer complaints to take necessary corrective actions.
- Used analyzers, multimeters and power supplies to conduct diagnostic procedures.
- Provided feedback regarding test results to retailer.
- Experienced auditor.
- Maintained working relationship with vendors.
- Recorded inspection and test results on data sheets.
- Enhanced testing efficiency by streamlining test coordination processes and procedures.
- Developed comprehensive training materials to enhance tester skills and knowledge, leading to more accurate results.
- Improved overall testing quality with thorough documentation practices and regular progress reports.
- Coordinated cross-functional teams for efficient collaboration during the entire testing process.
- Inspected incoming and outgoing materials for accuracy and quality.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Collaborated with production staff to establish and meet quality standards
- Tidied work area to create and maintain safe working environment on floor.
- Studied guides, samples and charts to determine setup requirements for each task.
Education
High School Diploma -
Northwest Whitfield High School
05-1999
Skills
- Front desk supervision
- Check-in coordination
- Routing lab results
- Patient greeting
- Document filing
- Appointment confirmation
- Patient interviewing skills
- Insurance verifying
- Appointment scheduling
- Insurance verification
- Electronic health records
- Customer service
- Payment collection
- Phone etiquette
- Office administration
- HIPAA compliance
- Verbal and written communication
- Patient confidentiality
- Medical terminology
- Data entry proficiency
- Conflict resolution
- Directing callers
- Appointment reminders
Accomplishments
- Finished 15 CITI Program courses, including Good Health Practices.
- Member of Children's Oncology Group
- Completed Mayo Clinic's Dangerous Goods Training
Timeline
Patient Service Representative
Erlanger Health
11.2020 - Current
Testing Coordinator
Mohawk Industries
02.2004 - 04.2018
High School Diploma -
Northwest Whitfield High School
Software
Word
,Office
,Epic