Bettina Papenfus
Hubbard,IA
Summary
Dynamic Store Manager with a proven track record at Dollar General, excelling in customer service and inventory management. Skilled in training and mentoring staff, I implemented effective merchandising strategies that significantly boosted sales. Known for fostering a positive work environment while ensuring operational efficiency and compliance with company standards. Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Knowledgeable with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.
Overview
5
5
years of professional experience
Work History
Store Manager
Dollar General
Hubbard, IA
03.2025 - 03.2026
- Managed daily store operations, ensuring efficient workflow and adherence to company policies.
- Trained and supervised staff on inventory management and customer service best practices.
- Optimized product placement to enhance visibility and increase sales opportunities.
- Conducted regular stock checks to maintain inventory accuracy and minimize shrinkage.
- Developed schedules to ensure adequate staffing levels during peak hours for improved service quality.
- Managed daily operations to ensure smooth functioning of the store, maintaining a lean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Trained and mentored staff on customer service excellence and product knowledge.
- Managed inventory levels, reducing stock discrepancies through diligent tracking and organization.
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Developed promotional displays that enhanced product visibility and boosted sales.
- Implemented efficient scheduling processes to optimize labor costs and enhance productivity.
- Resolved customer issues promptly, fostering a positive shopping experience and loyalty.
- Conducted regular performance evaluations, promoting accountability and professional development among team members.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Assistance Store Manager
Dollar General
Hubbard, IA
03.2024 - 03.2025
- Assisted in daily store operations, ensuring efficient inventory management and customer service.
- Coordinated staff schedules to optimize coverage during peak hours, enhancing operational efficiency.
- Implemented merchandising strategies to improve product visibility and drive sales performance.
- Trained new employees on company policies and procedures, fostering a collaborative work environment.
- Monitored cash handling processes to ensure accuracy and compliance with company standards.
Assistant Manager
Casey’s General Store
Hubbard, IA
04.2021 - 03.2024
- Assisted in daily operations, ensuring efficient workflow and staff coordination.
- Supported training initiatives for new team members to enhance performance and productivity.
Education
Associate of Science - Business Administration and Management
Fayetteville Technical Community College
Fayetteville, NC06-2020
Associate of Science - Information and Communications Technology
Fayetteville Technical Community College
Fayetteville, NC06-2020
Skills
- Customer Relations
- Problem-solving
- Multitasking and organization
- Training and mentoring
- Friendly and positive
- Shift scheduling
- Recruitment and hiring
- POS systems
- Customer service
- Store operations
- Inventory management
- Staff management
- Accurate cash handling
- Work Planning and Prioritization
Timeline
Store Manager
Dollar General
03.2025 - 03.2026
Assistance Store Manager
Dollar General
03.2024 - 03.2025
Assistant Manager
Casey’s General Store
04.2021 - 03.2024
Associate of Science - Business Administration and Management
Fayetteville Technical Community College
Associate of Science - Information and Communications Technology
Fayetteville Technical Community College