Betty Deal
Bojangles' Famous Chicken 'n Biscuits
Pahrump,NV
30
years of professional experience
Versatile food service professional with 20+ years of experience in kitchen supervision, store operations, and staff development. Recognized for strong organization, multitasking, and problem-solving. Committed to building well-trained teams, maintaining high standards, and delivering dependable service.
Work History
Store Manager
2 Years- Directed daily restaurant operations, ensuring consistent service and production standards
- Managed crew scheduling, labor coverage, and shift coordination to support smooth store execution
- Trained and coached team members on guest service, food safety, and Bojangles' procedures
- Monitored inventory, ordering, and product availability to maintain stock and reduce waste
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Corporate/ Traveling Food Service Trainer
1 Year- Facilitated cross-departmental collaboration to ensure consistency in customer service practices across all areas of the organization.
- Coached team members on store cleanliness, merchandising, and customer-facing presentation
- Identified areas of improvement within the service department, conducting targeted training to address specific needs.
- Assisted in recruitment efforts, identifying candidates who demonstrated exceptional potential as future Service Trainers within the company.
- Ensured compliance with industry standards by staying up-to-date on relevant regulations and incorporating updates into existing training materials accordingly.
Kitchen Supervisor
26 Years 6 Months- Coordinated meal preparation, portion control, and timely service for large-scale dining needs.
- Supervised kitchen staff, assigning daily prep, cooking, and sanitation duties.
- Enforced food safety, hygiene, and HACCP standards throughout meal service operations.
- Trained new staff on kitchen procedures, safe equipment use, and quality standards.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
Education
Bachelor of Science - Business Administration And Management
- 3.8 GPA
- cum laude graduate
Skills
Store operations
Store opening and closing
Customer interaction
Customer service
Inventory management
Customer relations
Multitasking and organization
Problem-solving
Outstanding communication skills
Timeline
Corporate/ Traveling Food Service Trainer
LV Petroleum
09.2025 - 09.2026Read More
Store Manager
Bojangles' Famous Chicken 'n Biscuits
11.2024 - CurrentRead More
Kitchen Supervisor
Department Of Defense, US Army Europe
06.1996 - 12.2022Read More
University of Arizona
Bachelor of Science from Business Administration And Management
Read More