Betzaida Ramos
McAllen,TX
Summary
Proven team player with a track record of enhancing customer satisfaction at Dave's Hot Chicken through exceptional customer service and efficient time management. Skilled in cash handling and problem-solving, adept at fostering positive dining experiences and resolving issues, demonstrating flexibility and a friendly attitude in fast-paced settings. Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Member
Dave's Hot Chicken
2023.06 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Consistently interacted with customers to understand and address their needs, ensuring a positive dining experience.
- Inquired about customer preferences and answered questions regarding the menu to provide informed recommendations.
- Delivered food to tables accurately and promptly, ensuring orders were correct and met customer expectations.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Crew Member
McDonald's
2023.03 - 2023.07
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Handled customer complaints effectively, resolving issues or finding solutions to enhance satisfaction.
Floeter
Premier Learning Early Childhood Education Center
2022.06 - 2022.08
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted lead teachers by providing individualized attention to children, addressing their unique needs and supporting their developmental milestones.
- Facilitated smooth transitions between activities and classrooms, maintaining a consistent routine and minimizing disruptions.
- Engaged children in age-appropriate educational and recreational activities, promoting social, emotional, and cognitive development.
Education
Bachelor of Science - Biology With Concentration of Biological Science
University of Texas At Rio Grande Valley
Edinburg, TX05.2027
High School Diploma -
Mcallen High School
Mcallen, TX05.2023
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Cash Handling
- Safe Food Handling
- Friendly, Positive Attitude
- Flexible and Adaptable
Certification
- Food Handler Certification - State or Local Health Departments.
- Certified EKG Technician (CET) - National Healthcareer Association.
Languages
Spanish
Native or Bilingual
Timeline
Crew Member
Dave's Hot Chicken
2023.06 - Current
Crew Member
McDonald's
2023.03 - 2023.07
Floeter
Premier Learning Early Childhood Education Center
2022.06 - 2022.08
Bachelor of Science - Biology With Concentration of Biological Science
University of Texas At Rio Grande Valley
High School Diploma -
Mcallen High School
- Food Handler Certification - State or Local Health Departments.
- Certified EKG Technician (CET) - National Healthcareer Association.
Similar Profiles
Benjamin Tinoco JrBenjamin Tinoco Jr
Shift Leader at Dave's Hot ChickenShift Leader at Dave's Hot Chicken
Emilie FazzinoEmilie Fazzino
Shift Leader at Dave's Hot ChickenShift Leader at Dave's Hot Chicken
Ryan GlasenerRyan Glasener
Director of Operations at Dave's Hot ChickenDirector of Operations at Dave's Hot Chicken