Beverly C. Chastain
Chattanooga,TN
Summary
17 years of financial management experience 7 years of experience in hospital administrative support Strong organizational and problem-solving skills Seeking a position as an Executive Associate with an elevated level of responsibility
Professional in healthcare relationship management with comprehensive experience in building strong connections with medical professionals and healthcare organizations. Skilled in strategic communication, problem-solving, and driving growth through effective collaboration. Known for adaptability, reliability, and results-driven approach, consistently meeting evolving needs and achieving team objectives.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Physician Liaison
CHI Memorial
2022.08 - Current
- Onboard all Non-employed Physicians, App’s, Extenders, Residents, fellows and students
- Manage the process for all accesses including their security badge , EPIC training/test out, Parking and general access
- Orient all non-employed to the hospital, virtual and in-person.
- Responsible that all access is completed by the first at Memorial
- Cultivated relationships with healthcare providers to enhance patient referrals and streamline communication.
- Developed and implemented strategic outreach initiatives to increase service awareness among community physicians.
- Collaborated with clinical teams to align services with physician needs, enhancing patient care pathways.
- Facilitated educational sessions for medical staff on updates in services and technology offerings.
- Analyzed referral patterns to identify growth opportunities, driving targeted engagement strategies.
- Led cross-functional meetings to address provider feedback and improve service delivery processes.
- Mentored junior liaisons, fostering professional development and ensuring consistency in outreach efforts.
- Spearheaded initiatives that improved physician satisfaction scores through enhanced collaboration and support services.
- Streamlined communication between physicians and hospital staff, ensuring accurate transfer of patient information.
- Managed complex cases involving multiple specialties, facilitating communication among all parties involved in patient care.
Pharmacy Administrative Coordinator
Memorial Hospital
2014.10 - 2022.08
- Process payroll for all pharmacy market cost centers, including productivity management and reporting to finance department
- Manage pharmacist schedules, staff calendars and travel expense reporting
- Construct meetings for several committees including: P&T Committee, Escapade Committee, Pharmacy Staff Huddle, Hazardous Waste Committee, Medication Error Committee
- Maintain Employee File including competency education assignment compliance and preparation for evaluations
- Manage pharmacy contracts
- Ensure compliance with Drug Chain and Security Act
- Manage Residency Program and Advanced Clinical Practice Pharmacy Students
- Facilitate The Joint Commission accreditation site visits including welcoming team and meeting recordation
- Responsible for organizing Care Partner Award nominations, voting and ceremony
Patient Intake Staffing Clerk
Memorial Hospital
2012.12 - 2014.10
- Coordinate staffing for nursing departments, including management of call ins and reassignments
- Preparation and coordination of twice daily bed board meetings
- Process payroll for CRT (Clinical Resource Team) and RMO (Resource Management)
- Assisted multiple interdepartmental managers with daily needs
Member Service Specialist
Southern Credit Union
1996.01 - 2013.06
- IRA, loan and insurance processing
- Processed payroll, IRS financial reporting and audit compliance
- Onboarding and training new hires
- Head Vault teller
- Annual Meeting Coordinator
- Coordinated reporting to Board of Directors
Certified Nursing Assistant
Memorial Hospital
2011.05 - 2012.12
- Charting and obtaining vital signs
- Processing new patients
- Assisting nurse with procedural duties
Education
CNA, Phlebotomy Certificate, EKG Certificate -
Health Careers Training Center
Chattanooga, TN2010-03
Associate of Applied Science Degree - Banking and Financial Management
Chattanooga State Community College
Chattanooga, TN1997-05
Skills
- Effective written and verbal communication
- Relationship building
- Training and mentoring
- Relationships and rapport
- Process improvements
- Performance tracking
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- Reliability
- Self motivation
- Analytical thinking
- Time management abilities
- Adaptability
- Analytical skills
Certification
CNA
BLS
PHARMACT TECH
Timeline
Physician Liaison
CHI Memorial
2022.08 - Current
Pharmacy Administrative Coordinator
Memorial Hospital
2014.10 - 2022.08
Patient Intake Staffing Clerk
Memorial Hospital
2012.12 - 2014.10
Certified Nursing Assistant
Memorial Hospital
2011.05 - 2012.12
Member Service Specialist
Southern Credit Union
1996.01 - 2013.06
Associate of Applied Science Degree - Banking and Financial Management
Chattanooga State Community College
CNA, Phlebotomy Certificate, EKG Certificate -
Health Careers Training Center