Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

BIA DE CASTRO SOUZA

Doral,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Cargo agent

Tristar cargo handling
10.2021 - 08.2022
  • Created documents of load plans, cargo cleanliness inspections and transportation processes
  • Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes
  • Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations
  • Resolved problems, improved operations and provided exceptional service
  • Monitored company inventory to keep stock levels and databases updated.

Shift leader

DICED
03.2021 - 10.2021
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Enforced company policies and regulations with employees.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Actively participated in community events on behalf of the company, strengthening brand awareness within the local area.

Court monitor, party planner, and cafe

Launch Trampoline Park
10.2018 - 11.2019
  • Monitored adherence to safety guidelines and instructed guests on proper trampoline usage, minimizing the risk of injuries during park visits.
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
  • Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
  • Collaborated with other supervisors to develop new programs and events that increased customer engagement at the trampoline park.

Assistant, and warehouse

KTM INDUSTRIES
01.2017 - 09.2018
  • Volunteered to help with special projects of varying degrees of complexity.
  • Mitigated risks by identifying potential challenges within projects and proposing relevant solutions proactively.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Increased customer service success rates by quickly resolving issues.

Education

Associate of Arts - Pre-Dentistry

Santa Fe College
Gainesville, FL

Associate of Science - Dental Hygiene

Miami Dade College
Miami, FL
08.2026

High School Diploma -

Doral Academy Charter High School
Doral, FL
06.2021

Skills

  • Customer Service
  • Cash Handling
  • Team-working
  • Import-Export Procedures
  • Documentation preparation
  • Shipping documents preparation
  • Service Upselling
  • Policy compliance
  • POS Systems
  • MS Excel

Languages

Portuguese
Native or Bilingual
Spanish
Professional Working

Timeline

Cargo agent

Tristar cargo handling
10.2021 - 08.2022

Shift leader

DICED
03.2021 - 10.2021

Court monitor, party planner, and cafe

Launch Trampoline Park
10.2018 - 11.2019

Assistant, and warehouse

KTM INDUSTRIES
01.2017 - 09.2018

Associate of Arts - Pre-Dentistry

Santa Fe College

Associate of Science - Dental Hygiene

Miami Dade College

High School Diploma -

Doral Academy Charter High School

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