Biaguy Exume
Miami Gardens,FL
Summary
Highly-motivated employee with background in high-volume services environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Eager to utilize time management and organizational skills across diverse settings. Adept at working effectively and quickly mastering new skills to enhance abilities while contributing to company growth.
Overview
10
10
years of professional experience
Work History
Server
Sugarcane Raw Bar Grill
Miami , FL
10.2017 - Current
- Cleaned tables and chairs to prepare dining area for next customers.
- Upheld high standards of sanitation in accordance with health department regulations.
- Operated POS terminals to input orders, split bills and calculate totals.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Conducted testing of software and systems to ensure quality and reliability.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
- Operated equipment and machinery according to safety guidelines.
- Completed day-to-day duties accurately and efficiently.
Food Runner
Makoto Restaurant
Miami Beach, Florida
08.2014 - 04.2017
- Participated in team meetings to discuss service improvements and guest feedback.
- Seamlessly adapted to changes in menu or kitchen procedures to maintain service efficiency.
- Informed servers of any special dietary needs or allergies communicated by customers.
- Ensured all dishes were served at the correct temperature and presentation.
- Supported the kitchen staff by restocking supplies and preparing ingredients during peak times.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Responded promptly to customer inquiries and requests for additional items or services.
- Transferred supplies and ingredients between storage and kitchen areas by hand or cart.
- Maintained clean and orderly appearance throughout kitchen and dining area.
Education
Some College (No Degree) - Architectural And Building Sciences
Miami Dade College
Miami, FLProperty management
Gold Coast Schools
Miami, FLSkills
- Daily specials memorization
- Sales techniques
- Exceptional customer service
- Strong work ethic
- Multitasking and organization
- Point of sale (POS) system operations
- Daily tasks involved in marketing, tenant selection, tenant relations and maintaining profitability
- Work order monitoring
- Lease administration
- Exceptional oral and written communication skills
- Rent collection
- Database management
- Software utilization
Timeline
Server
Sugarcane Raw Bar Grill
10.2017 - Current
Food Runner
Makoto Restaurant
08.2014 - 04.2017
Some College (No Degree) - Architectural And Building Sciences
Miami Dade College
Property management
Gold Coast Schools