Bianca Banks-Jordan
Case Manager
Minneapolis,MN
Summary
To seek and maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Case Manager
Placement Partners Inc.
Edina, MN
06.2022 - Current
- Provide person-centered case management services that assist individuals who receive Home and Community Based Waiver Services in locating and gaining access to needed waiver and other state plan services while meeting the person’s goals related to medical, social, housing, employment and various other goal areas
- Act as a liaison with community and referral services
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Maintain necessary records for continuity of service and reports to funding agencies.
- Plan and arrange for services via Service Agreement in MnChoices Support Plan and inform Ramsey County Clerk of the proposed services to be authorized including: service type, provider, cost, frequency and total number of units needed for authorization
- Evaluate, facilitate and monitor services and individual progress in relationship to established goals and objectives. Works with the person to adjust service plans as necessary.
- Documented case notes daily and coordinated follow-up for seamless case management.
Employment Case Manager
American GI Fourm
San Antonio , TX
10.2021 - 04.2022
- Conducted comprehensive assessments of client needs for vocational rehabilitation services.
- Lead outreach presentations weekly.
- Provided vocational rehabilitation counseling and support.
- Coordinated or authorized services to promote consumer employment.
- Coordinated community resources and secured referrals.
- Liaised with community partners to enhance employment opportunities for individuals with disabilities.
Community Service Program Director
Eon Incorporated
Hutchinson , MN
10.2019 - 01.2021
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Conducted community workshops to promote different programs and educate public on available services.
- Assisted with researching grants and grant writing tasks.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
Operations Analyst
Cargill
Wayzata, MN
11.2013 - 11.2019
- Generated reports of findings to help management with making key decisions.
- Provided Tier 1 support, addressing access, navigation, onboarding and troubleshooting issues.
- Worked with engineers and technical staff to recommend hardware and software adjustments and resolve design flaws.
- Scanned system for frequent technical issues, employing troubleshooting techniques for resolution.
- Investigated and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution.
- Developed written documents and reports related to programs and operations.
Education
Associate of Science - Law Enforcement
Normandale Community College
Bloomington, MN 01.2011 - 05.2013
Bachelor of Science - Human Services
Metropolitan State University
Saint Paul, MN 01.2017 - 05.2019
Master of Arts - Human Resource Management
Saint Marys University of Minnesota
Minneapolis, MN 08.2019 - 08.2022
Skills
Recruitment
Medical Records Management
Progress evaluations
Case management
Documentation proficiency
Patient Management
Staff Management
Needs assessment
Treatment planning
Staff education and training
Written and verbal communication
Interviewing skills
Timeline
Case Manager
Placement Partners Inc.
06.2022 - Current
Employment Case Manager
American GI Fourm
10.2021 - 04.2022
Community Service Program Director
Eon Incorporated
10.2019 - 01.2021
Master of Arts - Human Resource Management
Saint Marys University of Minnesota
08.2019 - 08.2022
Bachelor of Science - Human Services
Metropolitan State University
01.2017 - 05.2019
Operations Analyst
Cargill
11.2013 - 11.2019
Associate of Science - Law Enforcement
Normandale Community College
01.2011 - 05.2013