BIANCA FLORES
Laredo
Summary
Operations-focused leader with 5 years of retail management experience. Strong ability to manage teams, drive revenue, and deliver excellent customer experiences. I enjoy helping customers find the right choice and making sure they leave satisfied with their decision. I'm motivated by goals and I like working in a fast-paced environment where I can improve my skills and grow within the company. Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
14
14
years of professional experience
Work History
Store Manager
Metro by T-Mobile
Laredo
08.2023 - 05.2026
- Increased sales to consistently meet monthly performance goals.
- Managed daily store operations and staff performance.
- Oversaw scheduling, cash handling, and opening/closing procedures.
- Managed inventory tracking and physical counts, reducing potential loss.
- Resolved customer issues promptly, enhancing overall customer satisfaction.
Assistant Manager
Stripes
Laredo
05.2012 - 05.2019
- Supervised staff to maintain high standards of customer service.
- Trained new employees on company policies and customer service standards to enhance service delivery.
- Managed daily operations and staff scheduling to optimize workflow.
- Coordinated inventory management to ensure product availability and stock levels.
- Developed a system for tracking inventory and ordering supplies.
Education
High School Diploma -
Joseph W. Nixon High School
Laredo, TX05-2010
Some College (No Degree) - Business Administration
Laredo Community College
Laredo, TXSkills
- Sales Management
- Revenue Generation
- Retail Operations
- Inventory Management
- Visual Merchandising
- Team Leadership
- Staff Development
- Customer Service
- Conflict Resolution
- Bilingual: English / Spanish
Timeline
Store Manager
Metro by T-Mobile
08.2023 - 05.2026
Assistant Manager
Stripes
05.2012 - 05.2019
High School Diploma -
Joseph W. Nixon High School
Some College (No Degree) - Business Administration
Laredo Community College