Bianca Fortini
Duryea,PA
Summary
Dynamic and results-driven professional with extensive experience at Starbucks and CVS Pharmacy. Proven ability in barista training and cash handling, while fostering teamwork and enhancing customer satisfaction. Recognized for maintaining cleanliness and efficiency, demonstrating adaptability to change, and delivering exceptional service quality in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Barista Shift Supervisor
Starbucks
Moosic, PA
01.2023 - Current
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Pharmacy Technician
CVS Pharmacy
Old Forge, PA
01.2024 - 01.2025
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
High School Diploma -
Pittston Area High School
Pittston 06.2023
Skills
- Cleanliness maintenance
- Barista training
- Cash handling
- Staff motivation
- Adaptability to change
Timeline
Pharmacy Technician
CVS Pharmacy
01.2024 - 01.2025
Barista Shift Supervisor
Starbucks
01.2023 - Current
High School Diploma -
Pittston Area High School