Bianca Goyco
Ronkonkoma
Overview
7
7
years of professional experience
Work History
Office Assistant
Long Island Surgery
Patchogue
04.2023 - 07.2024
- Scanned documents, updated charts, and assisted patients with inquiries and scheduling needs to ensure smooth operations.
- Answered and directed phone calls to appropriate departments, relayed messages for patient-doctor communications, and scheduled appointments efficiently.
- Filled in for front desk as needed and assigned patients to correct rooms, supporting medical assistants in maintaining workflow.
Patient Service Representative
CityMD
Selden
08.2022 - 06.2023
- Greeted and checked in patients, confirming completion of necessary paperwork for a smooth visit.
- Verified insurance eligibility, copayments, deductibles, confirmed necessity of referral or prior authorization.
- Processed copayments promptly, enhancing patient experience and reducing wait times.
- Booked specialty 'STAT' appointments efficiently, ensuring timely access to care for patients.
Ward Clerk (ICU)
Southampton Stonybrook Hospital
Southampton
06.2019 - 06.2022
- Ensured patients were placed in correct rooms for optimal care. and retrieved chart from department transferring patient into ICU.
- Verified identification of all incoming guests for security purposes. and have a visitor sticker.
- Facilitated smooth transfer of patients from ICU to designated floors. to any floor/department patient is directed/assigned to.
Call Center Representative
Medisys Management LLC
Melville
12.2018 - 04.2020
- Verified insurance eligibility, copayments, deductibles, confirmed necessity of referral or prior authorization.
- Booked appointments for specialty/regular (Primary Care) visits for several different offices affiliated with several different hospitals in the 5 boroughs of New York, take on scheduling for new clinics as trained in a timely manner.
- Handled inbound customer inquiries regarding services and account issues.
- Provided accurate information using Medisys Management systems and resources.
- Resolved complaints by identifying problems and proposing solutions promptly.
Front Desk Clerk (Day and Night)
Hilton Garden Inn
Downtown Manhattan
09.2017 - 04.2019
- Checked guests in and out of rooms, coordinating with housekeeping and maintenance to address guest needs promptly.
- Processed payments for rooms and snacks, managed room reservations, handled guest inquiries via phone, and performed concierge duties.
- Executed overnight audit process to ensure financial accuracy for hotel operations.
Education
High School Diploma -
Bellport High Scool
Brookhaven, NY06-2013
Skills
- Communication
- Medical Terminology
- Microsoft Office
- EMR Knowledge
- Teamwork
- Administrative Procedures
- Typing speed 40 WPM
- Google Workspace
- Problem-solving
- Client Scheduling
- Internet Search
- ICD 10
Timeline
Office Assistant
Long Island Surgery
04.2023 - 07.2024
Patient Service Representative
CityMD
08.2022 - 06.2023
Ward Clerk (ICU)
Southampton Stonybrook Hospital
06.2019 - 06.2022
Call Center Representative
Medisys Management LLC
12.2018 - 04.2020
Front Desk Clerk (Day and Night)
Hilton Garden Inn
09.2017 - 04.2019
High School Diploma -
Bellport High Scool