Bianca Holmes
Hartford,CT
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I have full EPIC training as well.
Overview
14
14
years of professional experience
Work History
Patient Care Coordinator
Middlesex Cardiology
06.2019 - Current
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Ensuring patients receive the needed care, explaining patients about the medical conditions and medications; coordinating patient care services, setting goals for quality assurance, assessing and screening patients, providing education to patients about medical processes, and providing needed referrals.
- Connected patients with available community and charitable resources.
Health Coach
Envolve Peoplecare
05.2018 - 05.2019
- Supported implementation of patient health plan, weight loss programs, and personalized fitness and exercise programs.
- Recommended nutrition and fitness modifications to improve overall health of clients.
- Maintained records of clients' health progress and compared to health goals.
- Assisted clients in finding new ways to inspire healthier habits.
Customer Service Representative
Access Healthcare
05.2017 - 12.2017
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
Customer Service Representative
From You Flowers
02.2016 - 04.2017
- Held management team accountable for setting and reaching short-, mid- and long-term goals.
- Automated manual workflows to improve audit controls.
Customer Service Associate
Walmart
01.2014 - 01.2016
- Resolved common user concerns by utilizing preset issue resolution scripts.
- Engaged in user support interactions via telephone, chat and email platforms.
- Answered customer telephone calls promptly and appropriately handled needs.
Office Assistant Intern
Town Of Vernon
05.2010 - 08.2010
- Answered incoming phone calls and transferred to staff members or provided requested information.
- Researched subjects at behest of staff to develop information and collate data.
- Sorted and organized files, spreadsheets and reports.
Education
High School Diploma -
Rockville High School
Rockville, CT06.2010
Skills
- Resolving Problems
- Registration and Scheduling
- Explaining Policy and Procedures
- Organized and Efficient
- Verbal and Written Communication
- Microsoft Office
Timeline
Patient Care Coordinator
Middlesex Cardiology
06.2019 - Current
Health Coach
Envolve Peoplecare
05.2018 - 05.2019
Customer Service Representative
Access Healthcare
05.2017 - 12.2017
Customer Service Representative
From You Flowers
02.2016 - 04.2017
Customer Service Associate
Walmart
01.2014 - 01.2016
Office Assistant Intern
Town Of Vernon
05.2010 - 08.2010
High School Diploma -
Rockville High School
Similar Profiles
Tiffany JamesTiffany James
Patient Service Coordinator at Hartford Healthcare Heart and Vascular Middlesex Cardiology AssociatesPatient Service Coordinator at Hartford Healthcare Heart and Vascular Middlesex Cardiology Associates
Noreen AbbottNoreen Abbott
Medical Assistant at Hartford HealthCare Middlesex CardiologyMedical Assistant at Hartford HealthCare Middlesex Cardiology
Sara MidyettSara Midyett
Patient Care Coordinator at Children's Cardiology formerly Sibley Heart Center CardiologyPatient Care Coordinator at Children's Cardiology formerly Sibley Heart Center Cardiology
Carola RiveraCarola Rivera
Community Health Worker IAP at Hispanic Health CouncilCommunity Health Worker IAP at Hispanic Health Council
Connor JordanConnor Jordan
401K DC Administrator at USI401K DC Administrator at USI