Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brooke Longstreth

20039 S 1200 Road ,MO

Summary

Dedicated Patient Care Coordinator successful at care determinations, interdisciplinary coordination and team leadership. Strategic planner and analytical problem solver with 4 years in home infusion healthcare environments. Excellent knowledge of care options, financial impacts and insurance.

Overview

9
9
years of professional experience

Work History

Patient Care Coordinator

Coram Healthcare Pharmacy
Remote
08.2020 - Current
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Delivered excellent patient experiences and direct care.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Processed orders from referral sources and patients, responding to phone and fax inquiries, and resolving patient complaints.
  • Assessed patient needs and document referral requests for coordination of care.
  • Coordinated with financial services team and authorization team to bring patient on service
  • Coordinated with the Insurance Verification Team to process patient details and collect benefit coverage information.
  • Relayed insurance coverage to referral sources and patients and discuss forms required for billing with patients.
  • Coordinated with sales liaison, and pharmacy staff to ensure all necessary documents and information received for a safe dispense of medication
  • Acted as main point of contact for patients and hospital staff by closely reviewing medical charts and maintaining high levels of communication.

Clinical Support Specialist

Coram Healthcare Pharmacy
Lenexa, KS
04.2018 - 08.2020
  • Assisting pharmacists and scheduling medication deliveries
  • Tracking lab data, billing, and prior authorization
  • Manages team schedule for patient deliveries.
  • Document all supply management activities in the patient medical record
  • Gather information for the initial admission of new patients and review all new charts to ensure that all necessary paperwork is included.
  • Communicate with home health and hospital agencies to optimize patient care

Teller

Central National Bank
Lawrence, KS
07.2016 - 04.2018
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Maintained friendly and professional customer interactions.

Teller

Heritage State Bank
Nevada , MO
08.2015 - 07.2016
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Educated customers on use of banking website and mobile apps.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Identified sales opportunities and referred customers to branch partners in financial services.

Accounts Receivable Clerk

Martin Logan
Lawrence , KS
03.2013 - 03.2015
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Responded to inbound inquiries regarding accounts and payments.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.

Education

No Degree - Animal Science

Missouri State University
Springfield MO

GED -

Bronaugh High School
Bronaugh, MO
05.2007

Skills

  • Database Search and Data Entry Skills
  • Administrative and Office Support
  • Time Management
  • Resolving Problems
  • Insurance Verification
  • Caring and Empathetic
  • Medical Terminology
  • Calm and Effective Under Pressure
  • Patient Needs Assessment and Referral
  • Articulate Communication
  • Insurance Practices
  • Medical Data Collection

Timeline

Patient Care Coordinator

Coram Healthcare Pharmacy
08.2020 - Current

Clinical Support Specialist

Coram Healthcare Pharmacy
04.2018 - 08.2020

Teller

Central National Bank
07.2016 - 04.2018

Teller

Heritage State Bank
08.2015 - 07.2016

Accounts Receivable Clerk

Martin Logan
03.2013 - 03.2015

No Degree - Animal Science

Missouri State University

GED -

Bronaugh High School

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Brooke Longstreth