LARONDRA INGRAM
patient care coordinator
Louisville,KY
Summary
Resourceful Patient Care Coordinator offering 10 years of progressive healthcare experience. Well-developed program management and administration skills.
Overview
11
11
years of professional experience
1
1
Certification
1
1
year of post-secondary education
Work History
Patient Care Coordinator
Theracom
Louisville, KY
09.2020 - 01.2026
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Collaborated with healthcare providers to streamline communication and improve patient outcomes.
- Oversaw daily operations, ensuring adherence to protocols and enhancing workflow efficiency.
- Managed electronic health records with attention to confidentiality and compliance standards.
- Coordinated patient medication shipments to ensure timely care delivery.
Certified Pharmacy Technician
Park Duvalle Community Health Center
Louisville, KY
09.2016 - 07.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated directly with doctors offices via telephone, fax, and email.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Trained new pharmacy technicians on operational procedures, enhancing team efficiency and service quality.
- Managed inventory levels, ensuring timely restocking of essential pharmaceuticals and supplies.
- Processed and dispensed medications accurately in accordance with pharmacy laws and regulations.
- Implemented workflow improvements that reduced prescription processing time while maintaining accuracy.
- Mentored junior staff in best practices for medication management and customer service excellence.
CLINICAL MEDICATION COORDINATOR
QoL Meds
Louisville, KY
09.2014 - 09.2016
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Education
DIPLOMA PHARMACY TECHNICIAN - Science Education
National College of Business And Tech-Lexington
Lexington, KY 05.2004 - 06.2005
High School Diploma -
Fairdale High School
Fairdale, KY05.2000
Skills
- Database Search and Data Entry Skills
- Time Management
- Office Administration
- Resolving Problems
- Customer Service
- Gathering Information From Patients
- HIPAA Compliance
Certification
- Certified Pharmacy Technician
Timeline
Patient Care Coordinator
Theracom
09.2020 - 01.2026
Certified Pharmacy Technician
Park Duvalle Community Health Center
09.2016 - 07.2020
CLINICAL MEDICATION COORDINATOR
QoL Meds
09.2014 - 09.2016
DIPLOMA PHARMACY TECHNICIAN - Science Education
National College of Business And Tech-Lexington
05.2004 - 06.2005
High School Diploma -
Fairdale High School