Bianca Leon
San Tan Valley,AZ
Summary
Adaptable and Courteous Front Desk Receptionist with background in managing guest inquiries, handling multi-line phone systems and maintaining office supplies inventory. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Platinum Dermatology Partners
San Tan Valley, AZ
06.2024 - Current
- Welcomed patients at the front desk and engaged in friendly conversations while conducting the check-in process.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Explained policies and procedures to visitors.
- Maintained a clean and organized reception area to uphold company image.
- Updated patient information in databases regularly to ensure the accuracy of records.
- Greeted customers, answered general questions and directed to appropriate locations.
Front Office Manager
SimonMed Imaging
Chandler, AZ
06.2023 - 06.2024
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Analyzed customer feedback data to identify areas of improvement.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Monitored office inventory to maintain supply levels.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Front Desk Receptionist
SimonMed Imaging
Chandler, AZ
04.2021 - 06.2024
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Scheduled and confirmed appointments for clients and staff.
- Greeted customers, answered general questions and directed to appropriate locations.
Education
High School Diploma -
Cibola
Yuma, AZ05-2017
Skills
- Phone etiquette
- Proficient in EMR systems, NextGen, and Konica
- Scheduling
- Fluent in Spanish and English
- Team collaboration
- Dependable and responsible
- Friendly, positive attitude
- Problem resolution
Timeline
Front Desk Receptionist
Platinum Dermatology Partners
06.2024 - Current
Front Office Manager
SimonMed Imaging
06.2023 - 06.2024
Front Desk Receptionist
SimonMed Imaging
04.2021 - 06.2024
High School Diploma -
Cibola