Bianca Manzanares-Payan
FORT LAUDERDALE,FL
Summary
Results-driven professional with extensive experience in team management and customer engagement. Skilled in process optimization and time management, consistently achieving high customer satisfaction and reduced turnaround times. Ready to contribute to organizational success.
Overview
5
5
years of professional experience
Work History
Sales Representative Team Leader
The Mailbox Place
Davie, FL
04.2025 - Current
- Utilized automated fingerprint identification systems to enhance processing efficiency.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Maintained clean and organized mail room to promote safety and efficiency.
- Set up and manage Uhaul rentals for customers to promote customer satisfaction for their moving needs.
- Streamlined workflow processes, resulting in improved efficiency and reduced turnaround times.
- Accomplished multiple tasks within established timeframes.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Sales Associate
Metro by T-Mobile
Davie, FL
10.2020 - 04.2025
- Engaged customers to identify needs and recommend suitable products.
- Managed inventory levels to ensure product availability and reduce stock discrepancies.
- Assisted in training new associates on sales techniques and customer service best practices.
- Processed transactions accurately using point-of-sale systems, ensuring a smooth checkout experience.
- Resolved customer inquiries and issues efficiently, maintaining high satisfaction levels.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Personal Assistant to the Chief Executive Officer
The Truth About Lending
Weston, Fl
01.2024 - 12.2024
- Prepared briefing materials and reports for high-level meetings, ensuring accuracy and relevance.
- Implemented organized filing systems for confidential documents, enhancing information retrieval efficiency.
- Handled sensitive information discreetly while maintaining strict confidentiality protocols.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Took notes and dictation at meetings.
Education
Associate of Science - English Literature And Linguistics
Florida International University
Miami, FL04-2027
Associate of Arts - English
Broward College
Fort Lauderdale, FL06-2023
Skills
- Sales software proficiency
- Data-driven decision making
- Cash handling
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Customer satisfaction
- Active listening
- Customer engagement
- Task prioritization
- Goal setting
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Representative Team Leader
The Mailbox Place
04.2025 - Current
Personal Assistant to the Chief Executive Officer
The Truth About Lending
01.2024 - 12.2024
Sales Associate
Metro by T-Mobile
10.2020 - 04.2025
Associate of Science - English Literature And Linguistics
Florida International University
Associate of Arts - English
Broward College