Bianca Morais
Port Saint Lucie
Summary
A dynamic team player and efficient multitasker, I excelled at YENYEN GROUP LLC by elevating customer satisfaction and sales through exceptional service and product knowledge. Known for outstanding teamwork, communication, and cash handling skills, I led by example, training new staff and achieving notable recognition for customer service excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Member
YENYEN GROUP LLC
05.2023 - Current
- Worked front counter.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Became familiar with products to answer questions and make suggestions.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
- Increased sales of promotional items by effectively communicating benefits and specials to customers.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
Saint Lucie West Centennial High School
Port Saint Lucie, FL05-2025
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Attention to detail
- Cleaning
- Customer engagement
- Self-discipline
- Interactive communication skills
- Integrity and honesty
- Safety awareness
- Basic math
- Verbal and written communication
- Leadership qualities
- Heavy lifting
- Store opening and closing
- Resilience and persistence
- Valid Driver's license
- Visual communication
- Creativity and innovation
- Performance improvement
- Assertiveness
- Salesmanship
- Workplace safety
- Reliability and punctuality
- Task prioritization
- Product knowledge
- Team contributions
- Collaboration and teamwork
- Dependable and cooperative
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Timeline
Crew Member
YENYEN GROUP LLC
05.2023 - Current
Saint Lucie West Centennial High School
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