Bianca Torres Espinal
Kissimmee
Summary
Energetic Employee known for high productivity and efficient task completion. Skilled in customer service, teamwork, and time management, ensuring smooth operations in fast-paced environments. Excel in communication, adaptability, and problem-solving, contributing to team success and overall satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Member
Chick-fil-A
Kissimmee
05.2024 - Current
- Maintained an organized work area to ensure efficient operations.
- Resolved customer complaints in a professional manner.
- Educated customers on menu items, product ingredients and nutritional values.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Summer Youth Employee
Career Sources
Kissimmee
06.2023 - 07.2023
- Provided feedback on performance at the end of each session.
- Provided additional help in healthcare.
- CPR certified.
- Created an environment conducive to learning new skills.
- Contributed to team effort by accomplishing related results as needed.
- Helped maintain a positive and energetic environment for all program participants.
- Collaborated with other staff members to create a fun atmosphere.
Education
High School Diploma -
Poinciana High School
Kissimmee, FL05-2025
Some College (No Degree) -
Valencia College
Orlando, FLSkills
- Customer service
- Team collaboration
- Point of sale
- Time management
- Effective communication
- Problem solving
- Hard-working
- Detail Oriented
- Creativity and innovation
- Attention to detail
- Basic math
- Interactive communication skills
- Self-discipline
- Spanish Fluency
- Critical Thinking
Languages
English
Professional
Spanish
Professional
Certification
- Small Business and Entrepreneurship Certified
- Food Safety Management
- NHA Personability
- AHA CPR
- Valencia College Summer Youth Healthcare Program
Timeline
Crew Member
Chick-fil-A
05.2024 - Current
Summer Youth Employee
Career Sources
06.2023 - 07.2023
High School Diploma -
Poinciana High School
Some College (No Degree) -
Valencia College
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