Bianca Zendejas
Del Rio,TX
Summary
Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Representative
Progressive
Del Rio, TX
11.2025 - Current
- Developed strong relationships with clients through regular communication and follow-ups.
- Conducted product presentations to showcase features and benefits to potential customers.
- Collaborated with team members to create effective sales strategies and promotions.
- Managed customer inquiries, providing timely and accurate responses to ensure satisfaction.
- Developed key customer relationships to increase sales.
- Provided technical support for customers using the company's products or services.
Member Service Representative
Foundever/USAA
01.2025 - 11.2025
- Assisted members with account inquiries and service requests.
- Provided support in resolving member issues efficiently and effectively.
- Learned and utilized customer relationship management software for member interactions.
- Educated members on available services and account features to enhance satisfaction.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Customer Service Representative /Kaiser Permanente
TTEC
10.2024 - 01.2025
- Resolved customer inquiries efficiently, ensuring high satisfaction levels through effective communication.
- Collaborated with cross-functional teams to address and resolve complex customer issues promptly.
- Adapted quickly to changes in product offerings, enhancing support for customers and team members alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Nightshift CNA
Southwest Assisted Living
01.2021 - 06.2022
- Processed orders and returns accurately, maintaining data integrity within customer management systems.
- Assisted in training new team members on customer service protocols and company policies.
- Monitored customer feedback trends, providing insights for service improvement initiatives.
- Utilized CRM tools to track interactions, improving follow-up processes and response times.
- Supported needs of 25+ residents under long-term care.
Education
Associate Of Arts - General Studies in Pre-Nursing
Southwest Texas Junior College
Uvalde, TXSkills
- Time management
- Complex Problem-solving
- Multitasking and organization
- Team collaboration
- Critical thinking
- Active listening
- Customer service
- Empathy
Certification
Licensed in Personal Lines Insurance across all 50 U.S. states
Timeline
Sales Representative
Progressive
11.2025 - Current
Member Service Representative
Foundever/USAA
01.2025 - 11.2025
Customer Service Representative /Kaiser Permanente
TTEC
10.2024 - 01.2025
Nightshift CNA
Southwest Assisted Living
01.2021 - 06.2022
Associate Of Arts - General Studies in Pre-Nursing
Southwest Texas Junior College