Bill Volkov
Atlanta,TX
Summary
A strong leader with a consistent track record of developing and motivating employees to perform at their best. Multiple examples personally redesigning operational tasks into smart and dynamic processes. Demonstrated success in working in cross-functional collaboration with Supply Chain, Sales, Marketing and National Retailers as a key conduit to identify and implement the most effective demand vs supply balance through the full product life cycle (initial forecasting, product launch, replenishments to order processing and fulfillment).
Overview
39
39
years of professional experience
Work History
Associate Director, Sales Operation Execution
AT&T
Atlanta, Georgia
03.2017 - Current
- Utilized cross-functional strategies between Supply Chain, Marketing divisions and national retailer partners.
- Identified, created and implemented technical tools to enhance efficiencies and accuracy within operational processes.
- Lead a team of 10 Operation Managers through full product lifecycle, from consistent & flawless product launches through seamless replenishments
- Manage forecasting, maintenance and order processing/fulfillment for nearly 32,000 National Retailers locations.
- Manage routine individual Price Sheets for each National Retailer and reverse logistics oversight.
Manager, Sales Operations
AT&T
Atlanta, Georgia
05.2013 - 03.2017
- Prepared and recommended long-range plans for development of department processing tools
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Cross-trained employees on tools development to maximize team agility and performance.
- Ad-hoc sales performance reports for leadership
- Established and maintained strong internal audit controls around departmental processes.
- Streamlined (automated) manual processes to facilitate reduced headcount, drive efficiencies and accuracy.
Associate Director, Incentives and Project Mgmt
AT&T
El Paso, Texas
06.2007 - 05.2013
- Lead team of 120 employees, processing ~$100M in incentives monthly for various sales channels.
- Developed tools, methods and procedures in compliance with established internal controls.
- Redesigned compensation structure for company owned retail sales associates and agent partners.
- Regularly worked with IT through system enhancements.
- Oversaw business calendar of events and scheduled key initiatives.
Supervisor, Direct Commissions
AT&T
Irvine, California
11.2002 - 06.2007
- Managed team of 7 Financial Analysts in processing of sales incentives and dispute reconciliation.
- Enhanced existing processing tools from Excel based system to dynamic and more stable Access based platform. Because of efficiencies and accuracy this enhancement provided, I was asked to absorb process for entire West Region with my then existing headcount and did so successfully. Reduced processing time from 2 weeks to less than 3 days.
- Key participant in transitioning Compensation Department from AT&T Wireless in Paramus, NJ into Cingular Wireless.
- Application of strong leadership and problem-solving skills to maintain team efficiencies and organization workflows. Tools/reporting based oversight.
- Developed compensation reporting tools for call centers with more than 700 employees.
Additional Work Experience
Various
06.1983 - 11.2002
- Senior Financial Analyst - Pac Bell Wireless
- Senior Analyst, Promotions - Rykoff /Sexton Foodservice
- Loan Servicing Manager - Altadena Savings & Loan
- Substitute Teacher - San Bernardino County Schools
- Resolved problems, improved operations and provided exceptional service
Education
Bachelor of Science - Marketing
California State University - Los Angeles
Los Angeles, CAMBA - Business Administration
University of Maryland - College Park
College Park, MDNano Degree - Programming
Udacity
Six Sigma Green Belt - Project Management
AT&T University
Skills
- Managing Operations and Efficiency
- Process Improvement and Technical Proficiencies
- Administration and Reporting
- Work Planning and Prioritization
- Employee Coaching, Motivation and Mentoring
- Project Management
- Team Leadership
- Business Analysis and Acumen
Additional Information
- Management Development Program (MDP) Participant - 2022
Timeline
Associate Director, Sales Operation Execution
AT&T
03.2017 - Current
Manager, Sales Operations
AT&T
05.2013 - 03.2017
Associate Director, Incentives and Project Mgmt
AT&T
06.2007 - 05.2013
Supervisor, Direct Commissions
AT&T
11.2002 - 06.2007
Additional Work Experience
Various
06.1983 - 11.2002
Bachelor of Science - Marketing
California State University - Los Angeles
MBA - Business Administration
University of Maryland - College Park
Nano Degree - Programming
Udacity
Six Sigma Green Belt - Project Management
AT&T University
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