Billi Wagner
INDIANAPOLIS,IN
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal and organizational skills, effective time management, and problem-solving expertise.
Overview
33
33
years of professional experience
Work History
Small Business Co-Owner
Friend or Faux
02.2024 - Current
- Collaborated with co-owner on critical decision-making regarding business growth opportunities and strategic partnerships.
- Managed day-to-day operations of the small business, overseeing personnel schedules and handling customer inquiries as needed.
- Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
- Made arrangements and handled the details for vending at various events such as conventions and festivals
- Maintained compliance with industry regulations and updated policies accordingly to protect both customers'' interests as well as those of the small business itself.
- Expanded product offerings to meet customer demands while maintaining high quality standards.
- Consulted with customers to assess needs and propose optimal solutions.
- Interacted well with customers to build connections and nurture relationships.
Delivery Driver
DoorDash
03.2020 - 03.2021
- Delivered orders to customer doorsteps and business offices, both food and other goods.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Operated delivery vehicles safely and efficiently.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
Account Manager
Discover Card
02.1995 - 03.1996
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Proof Operator/Encoder
Bank One
05.1992 - 03.1995
- Identified discrepancies in financial data by thoroughly reviewing account statements and transaction records.
- Enhanced document accuracy by meticulously proofreading and verifying financial data.
- Processed financial transactions of deposits, payments, checks, and withdrawals by encoding numerical data.
- Operated proof machine to list, sort and prove credits, debits and deposits.
- Detected out of balance transactions and followed implemented handling procedures.
- Handled large volumes of financial transactions, consistently exceeding performance expectations.
Education
No Degree - Banking And Finance
American Teller School
Phoenix, AZ01-1992
No Degree - Administrative Support
Arizona College
Glendale, AZ08-1991
Skills
- Customer service
- Attention to detail
- Problem-solving
- Multitasking
- Reliability
- Organizational skills
- Adaptability and flexibility
- Time management
- Self motivation
- Quick learner
- Hardworking and responsible
- Late shift availability
- Flexible schedule
- 10-key data entry
- Data entry experience
- Computer skills
Timeline
Small Business Co-Owner
Friend or Faux
02.2024 - Current
Delivery Driver
DoorDash
03.2020 - 03.2021
Account Manager
Discover Card
02.1995 - 03.1996
Proof Operator/Encoder
Bank One
05.1992 - 03.1995
No Degree - Banking And Finance
American Teller School
No Degree - Administrative Support
Arizona College
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