Summary
Overview
Work History
Education
Skills
Timeline
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Billie Carley

Galesburg,IL

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

19
19
years of professional experience

Work History

General Manager

Loves Travel Stop
Monmouth, IL
03.2022 - Current
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Reduced over all turnover of the store from 286% to 84%
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.

Assistant Manager

Loves Travel Stop
Monmouth, IL
10.2021 - 03.2022
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Assigned work and monitored performance of project personnel.

Inventory Manager Coordinator

Loves Travel Stops
Knoxville, IL
01.2019 - 10.2021
  • Retained optimal inventory levels to prevent disruptions in business operations.
  • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
  • Executed scheduled inventory cycle counts and made necessary adjustments to virtual inventory records.

Team Trainer

Loves Travel Stop
Knoxville, IL
01.2018 - 01.2019
  • Instructed new team members on correct procedures for operations.
  • Stayed up to date on requirements of all team positions to optimize training.
  • Trained employees on additional job positions to maintain coverage of roles.

Team Trainer

McDonalds
Knoxville, IL
06.2015 - 02.2018
  • Instructed new team members on correct procedures for operations.
  • Documented performance, safety and customer service needs to improve operations.
  • Stayed up to date on requirements of all team positions to optimize training.
  • Trained employees on additional job positions to maintain coverage of roles.

Cashier

Loves Travel Stop
Knoxville, IL
11.2017 - 01.2018
  • Helped customers find specific products, answered questions and offered product advice.
  • Helped with purchases and signed customers up for rewards program.
  • Used suggestive selling techniques to promote add-on sales.

Team Trainer

Walmart
Galesburg, IL
07.2005 - 11.2014
  • Explained goals and expectations required of trainees.
  • Provided written evaluations of employee performance to management.
  • Suggested and offered specific training programs to help workers maintain or improve job skills.

Education

High School Diploma -

Galesburg High School
Galesburg, Il
06.1992

Skills

  • Sales Team Development
  • Policy/Program Development
  • Cross-Functional Team Management
  • Supervision and Training

Timeline

General Manager

Loves Travel Stop
03.2022 - Current

Assistant Manager

Loves Travel Stop
10.2021 - 03.2022

Inventory Manager Coordinator

Loves Travel Stops
01.2019 - 10.2021

Team Trainer

Loves Travel Stop
01.2018 - 01.2019

Cashier

Loves Travel Stop
11.2017 - 01.2018

Team Trainer

McDonalds
06.2015 - 02.2018

Team Trainer

Walmart
07.2005 - 11.2014

High School Diploma -

Galesburg High School

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Billie Carley