Bimal Gautam
Sanfrancisco,CA
Summary
Organized hospitality all rounder with experience in Indian restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
Work History
Server
Urban Curry
12.2020 - 10.2023
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Server
Airport hotel
Kathmandu
02.2015 - 04.2017
- Delivered services to customer locations within specific timeframes.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Resolved problems, improved operations and provided exceptional service.
- Identified issues, analyzed information and provided solutions to problems.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Education
Bachelor In Business Administration - Business Management
Vs Niketan College
Kathmandu 08.2014
Skills
- Order Management
- Food Running
- Table Bussing
- Table Setting
- Safe Food Handling
- Order Delivery Practices
- Beverage Preparation
- Guest Engagement
Languages
English
Professional Working
Hindi
Professional Working
Nepali
Native or Bilingual
Timeline
Server
Urban Curry
12.2020 - 10.2023
Server
Airport hotel
02.2015 - 04.2017
Bachelor In Business Administration - Business Management
Vs Niketan College
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