Bintu Samba
Severn,MD
Summary
Compassionate Certified Nursing Assistant with experience in diverse healthcare settings including long-term care, assisted living, and rehabilitation facilities. Possess strong clinical skills such as vital sign monitoring, patient hygiene assistance, and medication administration. Noted for ability to foster relationships with patients and their families while maintaining professional boundaries. Previous roles demonstrate positive impact on patient satisfaction and quality of care.
Overview
6
6
years of professional experience
Work History
CNA
Abs clinical services
Bladensburg, Maryland
01.2024 - Current
- Documented patient care services by charting in designated areas.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Assisted in scheduling appointments for patients in a timely manner.
- Answered phones and responded to inquiries from patients or family members.
- Ensured that all clinical areas were clean, sanitary, and well organized at all times.
- Assisted in the preparation of patients for examinations and treatments.
- Documented patient visits in Electronic Medical Record system.
- Managed patient records, including medical history and test results.
- Assisted patients with basic care and provided excellent service.
- Aided in clinical care and maintained patient well-being across several areas and locations.
- Kept eye on supplies for both front office and examination rooms, restocking items several times per shift.
- Scheduled appointments for patients via phone and in person.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Documented notes during patient visits.
- Cleaned and maintained medical equipment following procedures and standards.
Medical Aide
Community Angels
Bethesda, Md
08.2019 - Current
- Enhanced outcomes with effective medication management and assistance with doctors' appointments
- Increased compliance with treatment plans, patiently explaining procedures and medication protocols
- Coordinated efficient flow of appointments, keeping supplies stocked and rooms prepared for patients
- Stimulated patients' mental abilities with entertainment, conversation, and reading
- Improved quality of life with emotional support and companionship
- Distributed medication to residents following six rights of medication administration
- Kept patients comfortable with clean linens and well-stocked rooms
- Helped patients move safely with skilled mobility support
- Assist with meals
Associate
Ulta
Hanover, Md
09.2019 - 07.2020
- Worked directly with customers to handle order needs and resolve problems
- Helped team achieve quality goals by minimizing errors and identifying conformance issues or errors
- Resolved team and customer issues, using communication skills and problem-solving abilities
- Supported improvement plans by offering feedback and assisting with implementation of new policies and procedures
- Closed sales using positive and upbeat approach
- Satisfied customers by offering immediate assistance with make up needs
- Prepared merchandise for purchase or rental
- Kept store shelves, racks and bins presentable with frequent resets
- Greeted customers and asked open-ended questions to assess needs
Sales Associate
POLO
Hanover, MD
09.2018 - 03.2019
- Helped customers navigate store, complete sales, and process returns
- Boosted sales consistently, building attractive displays and effectively merchandising products
- Located hard-to-find items for customers, checking sister stores and other businesses to satisfy unique needs
- Cleared out older stock regularly, assisting with clearance markdowns and special sales promotions
- Maximized customer satisfaction by quickly responding to any concern or request
Sales Associate
Bath and Body Works
Hanover, Md
08.2018 - 02.2019
- Helped customers navigate store, complete sales, and process returns
- Created memorable customer experiences by offering personalized sales support
- Located hard-to-find items for customers, checking sister stores and other businesses to satisfy unique needs
- Boosted sales of [Type] products by staying on top of offerings, market trends, and competitor activities
- Maximized customer satisfaction by quickly responding to any concern or request
Education
CNA - Nursing
Compassionate Academy
Bowie, MD10-2022
High School Diploma -
Old Mills High School
05.2018
Skills
- Customer service
- Inventory control
- Promotional support
- Recordkeeping
- Customer relations
- Cash register operation
- Service assistance
- Time management
- Vital signs monitoring
- Complex Problem-Solving
- Compassion and Empathy
- Maintaining confidentiality
- Patient Care
- Appointment Scheduling
- Telephone Etiquette
- Patient histories
- Supply Restocking
- Vital Sign Monitoring
Volunteer Experience
01/2017, 01/2018, Assistant, Kaiser Permanente, Washington, DC, Assisted members with transport, wheeled to the ground floor., Promoted efficiency by maintaining clean, organized, and well-stocked workspaces., Helped staff with greeter for members, and assisted with appointments as need be., Kept schedules organized and balanced with meetings, for COM, and staff.
Timeline
CNA
Abs clinical services
01.2024 - Current
Associate
Ulta
09.2019 - 07.2020
Medical Aide
Community Angels
08.2019 - Current
Sales Associate
POLO
09.2018 - 03.2019
Sales Associate
Bath and Body Works
08.2018 - 02.2019
CNA - Nursing
Compassionate Academy
High School Diploma -
Old Mills High School
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