Blaire Valteau
New Orleans,LA
Summary
Dynamic Shift Lead at Walgreens with a proven track record in team motivation and conflict resolution. Enhanced customer satisfaction through effective training and operational excellence, achieving a significant boost in team productivity. Skilled in cash handling and performance improvement, fostering a collaborative environment that drives results.
Overview
2027
2027
years of professional experience
Work History
Shift Lead
Walgreens
01.2019 - 03.2026
- Supervised team operations to enhance efficiency and maintain service standards.
- Trained new employees on store policies, procedures, and customer service techniques.
- Managed inventory levels, ensuring timely restocking and minimizing product loss.
- Managed resolution of customer inquiries and complaints to ensure satisfaction and loyalty.
- Implemented promotional displays and merchandising strategies to boost sales performance.
- Monitored cash handling procedures to ensure accuracy and compliance with company policies.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Trained and mentored new employees to maximize team performance.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Sales Professional
Best Chevrolet
2008 - 2019
- Completed sales management tasks on-time and under-budget while relaying complex issues with senior leadership.
- Decreased process lags by properly training agents on sales strategies, preferred procedures, and protocols.
- Evaluated and selected appropriate products aligned with customer needs and regulatory standards.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
- Negotiated prices, terms of sales and service agreements.
- Gained customer trust and confidence by demonstrating compelling, persuasive and
Front End Manager
Super One Foods
2005 - 2008
- Managed front-end operations to maintain seamless customer service and accurate transaction processing.
- Implemented comprehensive training programs to enhance staff proficiency in customer engagement and cash handling.
- Streamlined transaction workflows to improve efficiency and accuracy during checkout.
- Monitored inventory levels and partnered with management to ensure optimal stock levels for operational efficiency.
- Managed resolution of customer inquiries and complaints, ensuring satisfaction and loyalty.
- Executed comprehensive performance assessments for front-end team members to identify and address training requirements.
- Conducted analysis of front-end workflow to identify areas for improvement, aiming to streamline processes and boost staff productivity.
- Monitored transactions rigorously to uphold cash handling standards and reduce discrepancies in financial reporting.
- Upheld store appearance standards to enhance customer experience through effective task delegation and cleanliness enforcement.
- Fostered strong customer connections to enhance service quality and satisfaction.
- Delivered personalized support to customers to enhance satisfaction and align with consumer trends.
- Facilitated new employee integration by providing guidance and promptly addressing inquiries to enhance role comprehension.
- Resolved customer complaints efficiently to uphold company reputation for outstanding service.
- Facilitated positive first impressions by greeting visitors and customers, offering support and answering questions to enhance retention.
- Provided exceptional customer service by responding to inquiries and resolving issues swiftly to enhance customer satisfaction.
- Cultivated a culture of continuous improvement by modeling exemplary customer service behaviors for team members.
- Provided strategic coaching to enhance employee performance and problem-solving capabilities.
Education
Business Administration
Xavier University of Louisiana
New Orleans, LAHigh School Diploma - All
ST.AUGUSTINE HIGH SCHOOL
New Orleans, LA1991
Skills
Training and development,cash handling,customer service,staff management
Timeline
Shift Lead
Walgreens
01.2019 - 03.2026
Sales Professional
Best Chevrolet
2008 - 2019
Front End Manager
Super One Foods
2005 - 2008
Business Administration
Xavier University of Louisiana
High School Diploma - All
ST.AUGUSTINE HIGH SCHOOL