Blake Otero
Tampa
Summary
Motivated and dependable worker with a flexible schedule and willing to work weekends. Able to work well in fast paced environments and collaboratively work with team members all while providing excellent customer service.
Overview
3
3
years of professional experience
Work History
Crew Member
Duck Donuts
02.2024 - Current
- Addressed guest needs, questions, or concerns to create optimum experience onboard
- Became familiar with products to answer questions and make suggestions
- Collaborated with team members to complete orders
- Kept food preparation area, equipment, and utensils clean and sanitary
- Baked, decorated and displayed donuts per guidelines
Sales Associate
Spirit Halloween
08.2023 - 11.2023
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
- Solved customer challenges by offering relevant products and services
- Helped customers locate products and checked store system for merchandise at other sites
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Provided positive first impressions to welcome existing, new, and potential customers
Keyholder
GameStop
04.2023 - 08.2023
- Responded politely to customer inquiries and assisted each person with locating products meeting specific needs
- Coordinated pricing changes and short-term promotions to increase sales of specific items
- Managed cash drawer drops and prepared daily bank deposits to secure finances
- Promoted credit and loyalty programs to achieve objectives
- Performed recovery and sanitizing protocols to maintain store appearance and safety
- Implemented loss prevention strategies to minimize theft and maintain store security
Apprentice
Budget Mobile Locksmith
11.2022 - 07.2024
- Cut new keys and duplicated existing ones by using key cutting machines
- Completed new installations of components such as locks, handles and closers
- Operated tools and devices to open locks when no key was available
- Inserted new or repaired tumblers into locks to change combinations
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Followed direction of foreman and supervisor in new phases of work
Keyholder
FYE
11.2021 - 12.2022
- Filled in for store management on demand, smoothly handling day-to-day operations and maintaining leadership continuity
- Minimized financial errors by carefully counting drawers at the beginning and end of each shift
- Kept floor presentable and customer-ready by overseeing continuous store recovery and maintenance actions
- Authorized special actions for returns, exchanges, and refunds
- Anticipated customers' needs, decisively offering add-on purchases and upgraded services
- Trained employees to capitalize on sales and service opportunities with proactive approaches
- Maintained attractive, well-organized displays with regular resets
- Minimized store losses by training team members how to spot and prevent theft
Education
High School Diploma -
Sickles High School
Tampa, FL05.2022
Skills
- Customer Service
- Retail operations
- Loss Prevention
- Product Merchandising
- Employee Training
- Food Preparation
- Flexible Schedule
Timeline
Crew Member
Duck Donuts
02.2024 - Current
Sales Associate
Spirit Halloween
08.2023 - 11.2023
Keyholder
GameStop
04.2023 - 08.2023
Apprentice
Budget Mobile Locksmith
11.2022 - 07.2024
Keyholder
FYE
11.2021 - 12.2022
High School Diploma -
Sickles High School
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