BLANCHE Kerr-Allen

Managed phone service as receptionist and office assistant, providing support to Project Manager and staff members to ensure smooth office operations.

Acted as the first point of contact for clients and visitors seeking employment, delivering information and guidance to enhance their job search experience.

Preparing clients' intake information for onboarding and orientation for DHS.

Sent emails and phone messages while independently explaining SCSEP program procedures to individuals interested in senior education training, facilitating their re-entry into the workforce.

Keeping consistent confidentiality of primary participants' information.

Reserved meeting rooms for staff and quarterly meetings to ensure adequate space for discussions.

Ensuring that files are kept correctly and maintained properly.

• Detailed files logging monthly and annual.

• Greeters Ministry Leader: 2016 to Present
• Led and coordinated volunteer efforts within the Greeters Ministry.
• Elevating to Head of Greeters Ministry to schedule, train, and manage a team of volunteers for weekly Service on Sundays
• Guess service & operations to ensure a welcoming environment and orderly flow for large gatherings and Funeral services.
• Managed logistics and hospitality services for church events.
• Assist Culinary Ministry with food preparation, safety standards
• Developed educational projects and activities for children's programs.
• Designed projects and taught creative lessons for Vacation Bible School, enhancing children's engagement and learning
• Assisted with ushering duties during church services and events

• Job Duties:
• Restocked product displays according to company planograms, ensuring compliance with guidelines.
• Built positive relationships with store management and staff to ensure optimal product placement.
• Maintained and restocked product displays according to company planograms and guidelines.
• Monitored inventory levels and tracked out-of-stock items.
• Demonstrated a positive customer service mindset by actively engaging with shoppers and addressing their needs., approachable, upbeat & committed to delivering a positive experience for both store and team shoppers

• Supervised and trained department team members to enhance customer service quality and deepen product knowledge.
• Managed department inventory, organized stockrooms, and directed display setups to optimize product presentation.
• Resolved customer inquiries and complaints promptly to uphold high levels of customer satisfaction.
• Assisted store management with daily operations, cash handling and opening or closing procedures

• Managed overnight store operations, freight logistics, and stock replenishment teams, ensuring timely readiness for morning opening
• Handled overnight scheduling, attendance tracking, and production reporting, maintaining organized administrative processes
• Oversaw facility security protocols, building lockup, and safety compliance for the night shift crew
• Coordinated large-scale inventory placements and store-to-store transfers, optimizing freight organization

• Directed Kmart pricing strategy across store and online merchandise categories.
• Reviewed competitor pricing for Kmart retail lines and promotional offers.
• Approved markdown plans for seasonal stock and clearance inventory.
• Provided customer service to enhance shopping experience. To make sure that customer satisfaction was a priority. Open and close store, front facing, layout and display of merchandise. Download, print signs, do clearance sales and inventory of stock. Work one on one with loss prevention.