Summary
Overview
Work History
Education
Skills
Interests
Timeline
Awarded the Spirit of Six award 3 times. I coached for 20 years at Spearfish High School.
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PAMELA WATERSON

Yuma,SD

Summary



Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

38
38
years of professional experience

Work History

Administrative Assistant

Spearfish School District
08.2000 - 06.2025
  • Answered phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent service through prompt responses to parent/student/staff inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital student information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Volunteered to help with special projects of varying degrees of complexity.

Banking Specialist

Various Banks
06.1987 - 05.2000
  • Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
  • Maintained excellent client relations, resulting in increased referrals and repeat business.
  • Increased customer satisfaction by providing personalized banking solutions and exceptional service.
  • Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.
  • Presented products and services to customers using in-depth knowledge to answer questions.
  • Supported tellers by processing transactions involving money orders, cashiers checks and payments.
  • Counted currency, coins and checks in cash drawer, night depository and ATM.
  • Collected cash and checks for deposit or processed withdrawals by examining checks for endorsements, verifying amounts, inputting into computer systems and printing receipts.
  • Opened new accounts and made changes to existing accounts.
  • Initiated cross-selling strategies that significantly increased uptake of additional banking products and services.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Handled various accounting transactions.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Calculated fees due, interest and change for customer transactions.

Education

Columbia Falls High School
Columbia Falls, MT

Skills

  • Data entry
  • Professional communication
  • Dedicated team player
  • Attendance record management
  • Computer skills
  • Administrative support
  • Microsoft Word/Excel
  • Time management
  • File organization
  • Customer and client relations

Interests

  • Cooking
  • Baking
  • Learning new cooking techniques and expanding my culinary skills
  • Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
  • I enjoy cooking for friends and family gatherings
  • I like trying new recipes and food trends
  • Hiking
  • Camping
  • Taking my dog on daily walks

Timeline

Administrative Assistant

Spearfish School District
08.2000 - 06.2025

Banking Specialist

Various Banks
06.1987 - 05.2000

Columbia Falls High School

Awarded the Spirit of Six award 3 times. I coached for 20 years at Spearfish High School.

Each year at the State Boys and Girls Basketball Tournaments, the cheerleaders are judged on appearance, crowd control, behavior on and off the court and spirit. The only way the cheearleaders are judged is if your schools basketball teams make it to state. I was honored that my cheer squad won the highly decorated award 3 times. They won it it in 2205, 2009 and then in 2014.

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