Brianna M. Cinelli
East Boston,MA
Summary
Dynamic and dependable professional, excelling in customer service and emergency preparedness. Proven ability to maintain safety and efficiency in high-pressure environments while fostering positive relationships. Skilled in critical thinking and organization, ensuring smooth operations and high satisfaction among clients and passengers alike.
Overview
9
9
years of professional experience
Work History
Transportation Security Officer
TSA
Boston, Massachusetts
03.2025 - Current
- Utilize metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo.
- Uphold strong customer service standards while completing screenings.
- Coordinate and maintain smooth passenger traffic flow through airport security checkpoints.
Dog Daycare Attendant
Habor Hounds
Boston, Massachusetts
08.2024 - 03.2025
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Resolved behavioral issues among dogs through appropriate interventions.
- Provided basic training and reinforcement of commands to enhance dog behavior.
Dog Daycare Attendant/Driver
Dogfather, LLC
Chelsea, MA
08.2023 - 08.2024
- Communicated effectively with dog owners about their pet's day and any notable incidents.
- Enforced daycare policies and procedures to uphold operational standards.
- Maintained cleanliness of play areas, kennels, and equipment to meet health and safety standards.
Customer Service Representative
VCA Animal Hospitals
Everett, MA
04.2022 - 05.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Cashier/Merchandiser
Costco Wholesale
Everett, MA
06.2017 - 06.2021
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Learned roles of other departments to provide coverage and keep store operational.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
High School Diploma -
East Boston High School
East Boston, MA06.2016
Some College (No Degree) - Criminal Justice
Bunker Hill Community College
Charlestown, MASkills
- Customer service and assistance
- Stress tolerance
- Emergency preparedness
- Critical thinking
- Communication
- Clerical support
- Organization and time management
- Attention to detail
- Dependable and responsible
Timeline
Transportation Security Officer
TSA
03.2025 - Current
Dog Daycare Attendant
Habor Hounds
08.2024 - 03.2025
Dog Daycare Attendant/Driver
Dogfather, LLC
08.2023 - 08.2024
Customer Service Representative
VCA Animal Hospitals
04.2022 - 05.2023
Cashier/Merchandiser
Costco Wholesale
06.2017 - 06.2021
High School Diploma -
East Boston High School
Some College (No Degree) - Criminal Justice
Bunker Hill Community College