Bobbette Freeman
Nashville,TN
Summary
Patient services professional with strong experience in healthcare environments. Skilled in patient communication, scheduling, and administrative support. Excel in team collaboration and adapt to changing needs. Highly reliable, with focus on achieving results and enhancing patient satisfaction.
Qualified with solid background in patient care and administrative support. Efficiently managed patient scheduling, registration, and coordination, ensuring seamless operations. Demonstrated strong communication and problem-solving skills to enhance patient satisfaction and streamline processes.
Overview
9
9
years of professional experience
Work History
Patient Service Specialist
Vanderbilt Medical Center
10.2023 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Greeted and assisted patients with check-in and check out procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Promoted a positive atmosphere within the workplace by actively participating in team meetings and consistently demonstrating professionalism in all interactions.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
Patient Access Team Lead
Cox Medical Center
05.2017 - 08.2023
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks
- Trained new staff on hospital processes and procedures
- Providing excellent customer service by promptly answering patient inquiries
- Stayed calm under pressure to and successfully dealt with difficult situations
- Greeted and assisted patients with check-in procedures
- Trained new staff on filing, phone etiquette and other office duties
Box Office Team Lead
Starlite Theatre
10.2015 - 05.2017
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
- Managed schedules, accepted time off requests and found coverage for short shifts
- Worked different stations to provide optimal coverage and meet production goals
- Trained new team members by relaying information on company procedures and safety requirements
- Coached team of 10 team members in techniques necessary to complete job tasks
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Built strong relationships with customers through positive attitude and attentive response
- Conducted training and mentored team members to promote productivity and commitment to friendly service
Education
Medical Billing And Coding -
Penn Foster Career School
Scranton, PA04.2017
High School Diploma -
Penn Foster
Scranton, PA06.2007
Skills
- Insurance Verification
- EMR
- Medical terminology
- Appointment Scheduling
- Medical insurance
- Interpreting physician orders
- Medical Billing
- Patient confidentiality
- Healthcare Systems Knowledge
Timeline
Patient Service Specialist
Vanderbilt Medical Center
10.2023 - Current
Patient Access Team Lead
Cox Medical Center
05.2017 - 08.2023
Box Office Team Lead
Starlite Theatre
10.2015 - 05.2017
High School Diploma -
Penn Foster
Medical Billing And Coding -
Penn Foster Career School
Similar Profiles
KAHSIYA POLKKAHSIYA POLK
Phlebotomist 1 at Vanderbilt Medical CenterPhlebotomist 1 at Vanderbilt Medical Center
ROMANY MOUAOUDROMANY MOUAOUD
Medical Laboratory Scientist at Vanderbilt Medical CenterMedical Laboratory Scientist at Vanderbilt Medical Center
MORGAN JONESMORGAN JONES
Registered Nurse at Vanderbilt Medical CenterRegistered Nurse at Vanderbilt Medical Center
Deana ClantonDeana Clanton
CCMA at Vanderbilt Medical Center VHVICCMA at Vanderbilt Medical Center VHVI
Kendra SkinnerKendra Skinner
Operations Specialist/Office Manager at WillscotOperations Specialist/Office Manager at Willscot