Open To Work
Hi, I’m
Bobbie Jade Alonso
El Paso
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with systems paired with multitasking abilities.
Overview
6
years of professional experience
2022
years of post-secondary education
Work History
WellMed Medical Management - United Health GroupEl Paso
Patient service representative
03.2025 - 02.2026
Job overview
- Managed patient inquiries and appointments, ensuring seamless service delivery and enhancing overall patient experience.
- Conducted follow-up communications with patients, addressing concerns and fostering trust within the healthcare environment.
- Adhered to HIPAA regulations when handling confidential patient information.
- Inputted patient demographic data into electronic health record system.
- Greeted patients upon arrival and directed them to the appropriate area.
DataXportEl Paso
Call Center Supervisor
11.2022 - 03.2025
Job overview
- Developed and implemented customer service policies and procedures.
- Analyzed customer feedback data to identify trends in customer service issues.
- Resolved escalated customer complaints in a timely manner.
- Maintained accurate records of all customer interactions using the company's system.
- Handled reception duties in the absence of regular staff.
- Trained and mentored new staff on call handling procedures, resulting in increased employee confidence and performance.
Black FridaysEl Paso
Cashier
05.2022 - 11.2022
Job overview
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Answered customer questions and provided store information.
Arby'sEl Paso
Crew member
12.2020 - 07.2021
Job overview
- Restocked kitchen supplies including food products and utensils.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Educated customers on menu items, product ingredients and nutritional values.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
SonicEl Paso
Carhop
05.2020 - 09.2020
Job overview
- Greeted and welcomed customers as they arrived at the drive-in window.
- Restocked supplies such as cups, napkins, straws, condiments. throughout shift.
- Prepared drinks, condiments, and food items according to restaurant standards.
- Communicated effectively with co-workers regarding order status or customer requests.
Education
J M Hanks High SchoolEl Paso, TX
High School Diploma
University Overview
- Participated in Fashion Club, 2021
Valle Verde Early College High SchoolEl Paso, TX
Some College (No Degree) from Multidisciplinary Studies
University Overview
- Participated in Robotics, 2017-2019
- I enrolled in all AP and dual credit courses at Valle Verde.
Skills
- Fluent in English and some Spanish
- Quick Learning Ability
- Friendly Attitude
- Teamwork and Collaboration
- Phone Etiquette
- Call handling procedures
- Appointment scheduling
- Staff training and mentoring
- HIPAA compliance
- Electronic health records
References
- Jesus Jordan, WellMed manager, (915) 730-4964
- Nicole Salgado, Sonic assistant manager, (915) 592-1777
- Montse Gutierrez, DataXport Supervisor, (915) 443-5299
Extracurricular Activities
- Humanity club, 2015-2016
Humanity club is a club where I acquired over 50 hours of community service.
- Robotics club, 2017-2019
- Fashion club, 2020-2021
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
$17/hr - $1000/hrAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient service representative
WellMed Medical Management - United Health Group
03.2025 - 02.2026
Call Center Supervisor
DataXport
11.2022 - 03.2025
Cashier
Black Fridays
05.2022 - 11.2022
Crew member
Arby's
12.2020 - 07.2021
Carhop
Sonic
05.2020 - 09.2020
J M Hanks High School
High School Diploma
06.2021
Valle Verde Early College High School
Some College (No Degree) from Multidisciplinary Studies