Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Bobbie Hepburn

Sanford,FL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walgreens
Orlando, Florida
10.2019 - 06.2024
  • Managed filing of prescriptions, both electronically and manually.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Entered patient and prescription information into pharmacy software systems with high attention to detail.
  • Provided exceptional customer service, addressing patient questions and concerns with empathy.
  • Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
  • Prepared prescription transfers to other pharmacies.
  • Monitored prescription refill requests and communicated with patients regarding their status.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Established or maintained medications and other patient profiles.

Customer Service Representative

24-7 Intouch
Altamonte Springs, FL
09.2018 - 10.2019
  • Online Orders/Credit Card Processing
  • Client Appointments
  • Conflict Resolution/Resolved Customer Concerns
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Identified opportunities for upselling additional products or services based on customer needs.

Education

M.A - Medical Assisting

Southern Technical College
Orlando, FL

Skills

  • Prescription Filling
  • Processing payments
  • Billing support
  • Insurance Billing
  • Data Collection
  • Scheduling
  • Product Knowledge
  • Problem Resolution

Certification

  • Certified Pharmacy Technician
  • CPR/BLS- American Heart Association

Accomplishments

  • Perfect Attendance
  • 4.0 GPA

Timeline

Pharmacy Technician

Walgreens
10.2019 - 06.2024

Customer Service Representative

24-7 Intouch
09.2018 - 10.2019

M.A - Medical Assisting

Southern Technical College

Similar Profiles

CREATE PROFILE
Bobbie Hepburn