Bollinger Traci
Henderson,NV
Summary
Dynamic Treatment Coordinator at Whitney Ranch Dental with a proven track record in patient care coordination and financial counseling. Enhanced case acceptance rates through effective treatment planning and communication. Skilled in HIPAA compliance and inventory management, fostering a welcoming environment that improved patient satisfaction and streamlined office operations.
Overview
19
19
years of professional experience
Work History
Treatment Coordinator
Whitney Ranch Dental
Henderson
07.2024 - Current
- Managed sensitive information with discretion, ensuring confidentiality of company documents.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Explained treatment choices to patients and helped determine best options.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Educated patients on proper oral hygiene practices, promoting long-term dental health and wellbeing.
Dental Assistant
Whitney RanchDental
Henderson, NV
07.2011 - 07.2024
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for Number procedures daily.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared patient x-rays and images for dentist review.
Dental Assistant
Dr Brock Satoris
Las Vegas, NV
08.2006 - 07.2011
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Took dental images following strict patient protection rules, applying lead aprons.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Enhanced patient comfort by carefully explaining procedures and addressing concerns prior to treatments.
- Improved patient care with meticulous attention to instrument sterilization and preparation.
- Prepared treatment areas for patient care, ensuring sterile and organized environment.
- Conducted inventory management to maintain essential supplies, avoiding procedural delays.
- Improved dental procedure outcomes with accurate preparation of filling and crown materials.
- Streamlined appointment scheduling, reducing wait times and enhancing patient satisfaction.
- Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.
- Prepared and sterilized instruments and materials for use by dentists.
- Monitored patient comfort and safety during dental procedures.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, Type, casts and impressions.
- Scheduled and confirmed patient appointments.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Verified patient insurance eligibility and benefits.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Education
Dental Assistant
Pima Medical Institute
Las Vegas, NV08.2006
Skills
- Appointment scheduling
- HIPAA compliance
- Office administration
- Financial counseling
- Patient care coordination
- Insurance verification
- Treatment Planning
- Exam room preparation
- Dental care
- Organizational skills
- Patient education
- Scheduling
- Patient flow management
- Inventory management
- Attention to detail
- Multitasking
- Patient care
- Payment collection
- Worked with Denteix
Timeline
Treatment Coordinator
Whitney Ranch Dental
07.2024 - Current
Dental Assistant
Whitney RanchDental
07.2011 - 07.2024
Dental Assistant
Dr Brock Satoris
08.2006 - 07.2011
Dental Assistant
Pima Medical Institute