Bonnie Pappas
Waterford,MI
Summary
Achieved outstanding customer satisfaction at Michigan First Credit Union as a Mortgage Loan Officer by expertly guiding clients through the mortgage process, ensuring the right loan products matched their financial goals. Skilled in relationship selling and versed in residential mortgage lending regulations, I significantly expedited loan approvals through effective collaboration with underwriting and processing teams.
Overview
11
11
years of professional experience
Work History
Mortgage Loan Officer
Michigan First Credit Union
09.2013 - Current
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
Education
Oakland Community College
Auburn Hills, MISkills
Relationship selling
Loan Origination
Residential mortgage lending regulations
Referral Network Development
Creditworthiness Determination
Client Relationship Building
Timeline
Mortgage Loan Officer
Michigan First Credit Union
09.2013 - Current
Oakland Community College
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