Summary
Overview
Work History
Education
Skills
Timeline
Manager
Bonnie  Sizemore

Bonnie Sizemore

Bud,WV

Summary

Enterprising manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Accomplished Manager successful orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls.

Industrious and enthusiastic Manager proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Motivated customer service manager manager with demonstrated knowledge of Industry best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing ten years of experience in field and ready to take on challenging, growth-oriented role with Roma 1.

Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.

Innovative and goal-oriented Management professional committed to customer service . Dedicated team player skilled at mediation and conflict resolution. Drives company growth through precise.

Adept individual with more than nine years working as Manager for $1,000,000.000 revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.

Proficient manager delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in managent.

Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated customer service expertise, including competitive offerings, pricing and market positioning.

Proactive and meticulous customer service with over nine years of experience in resturaunt industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Customer-focused professional with successful ten-year career in customer service sector. Dynamic successful applying problem solving and management in busy business environment.

Reliable employee seeking management position. Offering excellent communication and good judgment.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Enthusiastic manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of patience with customers and training in customer relations. Motivated to learn, grow and excel in customer services .

Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

16
16
years of professional experience

Work History

Manager

Roma 1
Mullens, WV
04.1997 - 04.2010
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.

Customer Service Representative

Telespectrum Communications
Beckley, WV
08.2001 - 02.2004
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Provided information regarding charge accounts and loyalty programs.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Delivered prompt service to prioritize customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Implemented and developed customer service training processes.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Effectively communicated with customers about account changes, new Type products or services and potential Type upgrades.
  • Welcomed, greeted and assisted guests in high-traffic store, generating $Amount of dollars in Timeframe business.
  • Recorded actions taken, issues resolved and Type information to effectively manage customer accounts.
  • Assessed caller accounts to determine Type benefits, identify service needs and resolve issues.
  • Surpassed sales goals through implementation of effective marketing strategies.
  • Provided ongoing guest service.
  • Contacted clients to verify account information and maintain accuracy, resulting in Number% increase in client satisfaction.
  • Contributed to annual store sales of $Amount per Timeframe.

Education

Specialist In Psychology - Psychology

University of Arizona
Tucson, AZ

High School Diploma - General Studies

Wyoming East High School
New Richmond Wv
05.2000

CNA - Nursing

Vocational Technical School
Pineville Wv
05.2000

Skills

  • Managing Laborers
  • Project Management
  • Food and Beverage Management
  • Scheduling and Coordinating
  • Managing Employee Relations
  • Administration and Reporting
  • Managing Cash Register
  • Staff Management
  • Managing Operations and Efficiency
  • Managing Terminations
  • Issue and Conflict Resolution
  • Overseeing Employees
  • Managing Appointments
  • Managing Reception
  • Performance Tracking and Evaluations
  • Strategic Planning
  • Managed Care
  • Supplier Relations
  • Productivity Performance
  • Job Assignments
  • Timelines and Milestones

Timeline

Customer Service Representative

Telespectrum Communications
08.2001 - 02.2004

Manager

Roma 1
04.1997 - 04.2010

Specialist In Psychology - Psychology

University of Arizona

High School Diploma - General Studies

Wyoming East High School

CNA - Nursing

Vocational Technical School
Bonnie Sizemore