Brad Dugger
Dallas,TX
Summary
Responsive Customer Service Cashier possessing outstanding mathematical abilities paired with first-rate customer service and multitasking skills. Bringing many years of hands-on experience receiving and disbursing money in financial institutions and other establishments. Focused on exceeding expectations and building customer loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Tom Thumb Grocery Store
Dallas, TX
09.2021 - 07.2023
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Resolved customer complaints in a professional manner.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Assisted in developing standard operating procedures for receiving goods into the warehouse.
- Identified obsolete or slow-moving items for disposal or sale at discounted prices.
Cashier Trainer
Mcdonalds, PDI FOODS
Dallas, Texas
08.2020 - 08.2021
- Organized one-on-one coaching sessions with cashiers who needed extra help understanding certain concepts or procedures.
- Monitored cashier performance by observing employees' interactions with customers during shifts.
- Conducted inventory checks periodically throughout each shift to track stock levels accurately.
- Reviewed sales reports to identify areas of improvement in customer service or operational processes.
Education
High School Diploma -
W T White High School
Dallas, TX05-2023
Skills
- Customer Complaint Resolution
- Merchandise Restocking
- Guest Services
- Cash Handling
- Order coordination
- Customer Service
Languages
Spanish
Professional
Timeline
Customer Service Cashier
Tom Thumb Grocery Store
09.2021 - 07.2023
Cashier Trainer
Mcdonalds, PDI FOODS
08.2020 - 08.2021
High School Diploma -
W T White High School
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